German Customer Support in Porto (Welcome Bonus 3000 Euros - No Phone Calls)

Cross Border Talents; Matosinhos; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading company in customer support in Porto is seeking a Customer Support Specialist to provide outstanding assistance to users. You will engage with customers solely via email and chat, using your fluency in German and English. The role requires at least one year of relevant experience, a strong analytical mindset, and a desire to grow in a dynamic, tech-driven environment. Competitive salary and benefits are offered.

Serviços

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Qualificações

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsabilidades

• Handle customer inquiries through email and chat only, providing prompt responses.
• Use established support workflows to resolve issues or escalate when needed.
• Consistently meet service standards, including quality metrics and SLA targets.

Conhecimentos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Communication abilities

Descrição da oferta de emprego

Overview

Launch Your Career in Tech Support – Help Users Worldwide!

Join a dynamic, team-oriented environment where your technical skills and problem-solving mindset can shine. If you’re a strong communicator who enjoys assisting others and working in fast-paced settings, this role offers the perfect opportunity to support global users of cutting-edge digital products—exclusively via chat and email, with no phone calls involved.

Role Overview

As a Customer Support Specialist, you’ll be at the forefront of ensuring seamless customer experiences. Through written communication channels, you’ll assist users, troubleshoot issues, and provide reliable guidance. This role is ideal for individuals who thrive on structured processes, care about customer satisfaction, and want to grow within a collaborative, tech-driven team.

Key Responsibilities

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses
• Use established support workflows (SOPs) to resolve issues or escalate when needed
• Consistently meet service standards, including quality metrics and SLA targets
• Stay current on product updates and best practices through ongoing training and feedback
• Approach every case with a customer-first, solution-oriented attitude
• Share ideas to optimize support processes and contribute to continuous improvement

Requirements

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!