(German) Customer Success Executive

Eugenia Talent; Oeiras; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A dynamic recruitment agency is seeking a Customer Success Executive fluent in German and proficient in English. This full-time hybrid role in Lisbon involves engaging with customers to ensure satisfaction and promote brand loyalty. Ideal candidates possess strong communication skills and previous experience in customer service or hospitality. Competitive benefits are offered, including monthly meal allowances and performance bonuses.

Serviços

Monthly meal allowance

Monthly performance bonuses

Growth opportunities

Qualificações

• Fluent in German and proficiency in English.
• Excellent verbal and written communication skills.
• Experience in customer service or hospitality is valued.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about products and pricing.
• Ensure all clients are aware of the company's innovations.

Conhecimentos

Fluent German

Advanced English

Excellent phone etiquette

Customer service experience

Descrição da oferta de emprego

About the job (German) Customer Success Executive

Type of position

Full-time position
Hybrid

Key languages

Fluent level of German
Advanced English

Sector

About our Client

This is an incredible opportunity for a relationship focused individual, with a great attitude and passion for service. The ideal candidate loves talking to people and is at ease speaking in English and is fluent in German. You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure industry!

The offer

• Communicate with customers and clients via phone, email, skype and chat;
• Maintain partnerships and use every upselling opportunity wisely!
• Provide knowledgeable answers to questions about product, pricing and availability;
• Record specific details & ensure actions taken on each and every case;
• Work with internal departments to meet customers' needs;
• Data entry in various platforms;
• Upselling and cross-selling techniques;
• Ensure all clients are aware of the company's innovations;
• Being an ambassador for the company.

Requirements

• Proficiency in English and fluencyin German communication;
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills;
• Ability to multi-task, organize, and prioritize work;
• Experience in Customer Service or Hospitality will be valued!
• Monthly meal allowance;
• Monthly performance bonuses;
• Be a part of a unique, energetic and dynamic team where you will find;
• Plenty of growth opportunities!

The Process

• Submit your application and don't forget to send an updated CV;
• Get a call by our Recruitment Specialist;