German Customer Service Advisor for mPOS Company

Cross Border Talents; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider is seeking a German Customer Service Advisor in Porto. Responsible for assisting German-speaking customers through various channels, the ideal candidate should have strong communication skills and experience in customer service. Full training is provided for this full-time position, which includes additional benefits like a performance bonus and meal allowance.

Serviços

Performance Bonus

Attendance Bonus

Meal Allowance of EUR 6 per day

Qualificações

• Previous experience in a Contact Centre or Customer Service role is preferred.
• Comfortable using smartphones, tablets, and computers.
• EU member state passport or a valid Portuguese Residence Permit is required.

Responsabilidades

• Provide customer support to German-speaking clients through various channels.
• Assist merchants with inquiries about products and services.
• Collaborate with Sales and Marketing teams to resolve customer issues.

Conhecimentos

Excellent communication skills in German

Proficient in English

Problem-solving skills

Customer-focused

Descrição da oferta de emprego

German Customer Service Advisor for mPOS Company

Job Openings German Customer Service Advisor for mPOS Company

About the job German Customer Service Advisor for mPOS Company

We are hiring German speakers on behalf of our client, a player inthe mobile point-of-sale (mPOS) industry in Europe. Founded five years ago, theydeveloped a unique payment service that empowers small merchants to accept card payments anywhere using just their smartphone.

Role Overview:
As a German Customer Service Advisor, you will be the first point of contact for their German-speaking customers, assisting them via phone, email, chat, and social media. Your main goal will be to provide exceptional support, answering questions about their product and services, and ensuring our merchants have a positive experience. You will also collaborate closely with other departments, such as Sales and Marketing, to continuously improve our processes.

Initial paidmonth-long training will be provided.

Key Responsibilities:

• Provide customer support to German-speaking clients through various channels (phone, email, chat, social media)
• Assist merchants with inquiries about our mPOS products and services
• Work on optimizing customer-related processes to enhance satisfaction
• Collaborate with Sales and Marketing teams to resolve customer issues

Candidate Profile:

• Previous experience in a Contact Centre or Customer Service role (preferred)
• Technologically savvy (comfortable using smartphones, tablets, and computers)
• Excellent communication skills in German and proficient in English
• EU member state passport or a valid Portuguese Residence Permit
• Patient, easy-going, and customer-focused
• Strong problem-solving skills and persistence
• Well-organized, able to stay calm under pressure

Work Schedule:

• Monday to Sunday, between 08:00 and 19:00 (possible extension to 21:00)
• Full-Time: 40 hours/week

Compensation and Benefits:

• Performance Bonus and Attendance Bomus
• Meal Allowance: EUR 6/per working day (paid in meal card)