German Customer Advisor for a Concierge company - Lisbon, Portugal

Sitel; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global concierge service company in Lisbon seeks a fluent German Customer Support Specialist. The role involves managing client relationships and providing personalized service. Candidates must have excellent German and English communication skills, EU citizenship or a valid work permit for Portugal, and the ability to work on site in Lisbon. Competitive wages, signing bonuses, and healthcare benefits are offered.

Serviços

Signing bonus

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Fun and engaging initiatives

Qualificações

• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Lisbon.
• Dependable and able to perform duties with minimum supervision.

Responsabilidades

• Comply with company's policies and procedures.
• Manage customer relationships and process clients efficiently.
• Perform inbound/outbound calls and written communication.
• Maintain accuracy and security of customer information.

Conhecimentos

Native or proficient level of German (C2)

Advanced level of English (C1)

Strong communication skills

Customer-oriented

Attention to detail

Ferramentas

Office tools

CRM tools

Descrição da oferta de emprego

Come and work with us.

Do you want to work with a worldwide leader in concierge and loyalty services company?
Are you Germannative or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our GermanCustomer Support team.

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of German(C2)
• Advancedlevel of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Courtesy, active listening, availability and personalized follow-up
• Customer-oriented, willingness to provide personalized care
• Have attention to detail and quality of service: thoroughness, precision, reliability
• People-oriented, value-added interpersonal skills
• Use of Office and CRM tools
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!