German content moderator

CBTalents; Lisboa; Presencial; EUR 19 000; Tempo integral

Resumo da oferta

A recruitment agency in Lisbon is seeking a Legal Operation Analyst to assist in content moderation and ensure compliance with policies. This role requires fluent German and attention to detail, with responsibilities including monitoring social media content and processing legal requests accurately. The position offers a total annual compensation of 18,500 EUR gross and additional benefits such as health insurance and relocation support.

Serviços

Health Insurance

Life Insurance

Family Plan

Relocation Bonuses

Qualificações

• Fluent in German is required.
• Up to 12 months of content moderation experience preferred.
• Understanding of performance metrics is advantageous.

Responsabilidades

• Monitor written content for fraud and copyright issues.
• Process legal requests with high accuracy.
• Meet key performance metrics for customer satisfaction.

Conhecimentos

Fluent German

Attention to detail

Knowledge of FCR, SLA, CSAT

Descrição da oferta de emprego

• Schedule: Monday to Friday, 9:00 AM - 6:00 PM
• Location: On-site, Oeiras

As a Legal Operation Analyst, you will play a key role in content moderation, ensuring compliance with policies and addressing legal requests accurately. Your responsibilities will involve reviewing written social media content to identify issues such as fraud or copyright infringement. This role demands attention to detail to meet quality standards and deadlines, but it does not involve typing or watching video content. Instead, the primary focus will be on evaluating and flagging social media profiles and associated content.

Key Responsibilities

• Monitor and moderate written content to spot potential fraud or copyright violations.
• Process legal requests quickly and with high accuracy.
• Adhere to and evaluate key performance metrics, such as:
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) compliance
  • Customer Satisfaction (CSAT)
• Stay updated on client guidelines and policies.
• Ensure timely completion of all tasks while maintaining required quality standards.

Mandatory Skills

• German (fluent)
• Experience:
  • No prior experience required; up to 12 months of content moderation experience is preferred.
• Solid understanding of metrics such as FCR, SLA, and CSAT is advantageous.

Recruitment Process

• Initial Screening
• Operations Round Interview & Written Language Assessment
• HR Interview
• Annual Base Salary: 15,260 EUR (includes meal and transportation allowances)
• Yearly Target Bonus: 5% of yearly gross base salary
• Language Premium Bonus: 3,240 EUR per year
• Total Annual Compensation: 18,500 EUR gross

Additional Benefits:

• Health Insurance, Life Insurance, and Family Plan (includes spouse/legal partner and children).
• Comprehensive relocation support for those moving from outside Continental Portugal:
  • Assistance with obtaining NIF and NISS documentation.
  • Help finding suitable housing.
  • Relocation Bonuses:
    • 2,000 EUR gross (paid with the first payroll cycle).
    • Additional 1,000 EUR gross (if relocating from outside the Lisbon metropolitan area).

Employment Terms

• Contract Type:
  • 2-month training agreement followed by a 1-year fixed-term contract (30-day probation period).

If you're ready for a challenging and fulfilling role where you can make an impact while working in a multicultural environment, apply today to join our team!