(French) Technical Customer Advisor for Tech Company

Eugenia Talent; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a Technical Customer Advisor for a tech company in Lisbon. The ideal candidate will speak native French and fluent English, providing exceptional support and resolving technical issues for clients. The role includes performance bonuses, accommodation options, and opportunities for continuous training. Join a dynamic team in a vibrant city.

Serviços

Salary package with performance bonuses

Accommodation provided for a special fee

Relocation flight reimbursement

Team building activities

Great office space with nearby amenities

Qualificações

• Native level of French and upper intermediate English required.
• Experience working with a CRM is a plus.
• Strong phone and email communication skills.

Responsabilidades

• Help customers resolve technical problems with products or services.
• Assist clients via phone, email, and other channels.
• Provide high-level service and ensure client satisfaction.

Conhecimentos

Excellent communication skills in French

Fluency in English

Experience in customer support

Ability to multi-task

Good time management

Descrição da oferta de emprego

(French) Technical Customer Advisor for Tech Company

Job Openings (French) Technical Customer Advisor for Tech Company

About the job (French) Technical Customer Advisor for Tech Company

Type of position

Key languages

Native level of French
Upper Intermediate English

Sector

About our Client

Are you a passionate for Customer Service? Would you like to work for a company that is leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer

• Help customers resolve technical problems associated with the products or services
• Assist clients on the telephone, email and other channels in a genuine manner
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose a solution for the technical issue
• Provide good customer service, making sure the client is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media

Salary package with performance bonuses

Accommodation provided for a special fee

Relocation flight reimbursement

Initial training, and continuous learning opportunities

Team building activities

Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!