French-Speaking Customer Support (Multiple Projects in Portugal)

Kvinne Consulting; Lisboa; Híbrido; Confidencial; Tempo integral

Resumo da oferta

A customer service consultancy is seeking French-speaking professionals to join their team in Lisbon, Portugal. The role involves providing excellent customer support, collaborating with various departments, and ensuring customer satisfaction. Candidates should have fluency in French and a good command of English. The position offers competitive salaries, paid training, and opportunities for career growth in a multicultural environment.

Serviços

Competitive salary with performance bonuses

Paid training and continuous development opportunities

International and inclusive work environment

Career growth across multiple global brands

Modern office facilities and hybrid options

Relocation support for candidates coming from abroad

Qualificações

• Fluent in French (C1 or native level) and good command of English (B1 or higher).
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and attention to detail.
• Ability to adapt to different projects and work processes.
• EU citizenship or valid work permit for Portugal.
• Availability to work in shifts if required.
• Previous experience in customer service is a plus, but not mandatory.

Responsabilidades

• Communicate with customers via phone, email, or chat, providing excellent support.
• Identify customer needs and ensure first-contact resolution.
• Keep accurate records of customer interactions.
• Collaborate with other departments to solve complex cases.
• Stay informed about products, services, and procedures.

Conhecimentos

Fluency in French

Good command of English

Excellent communication skills

Problem-solving skills

Customer-oriented mindset

Descrição da oferta de emprego

We are looking for French-speaking professionals to join our customer service and support teams in Lisbon, Portugal.

You will represent international brands across different projects, ensuring a high-quality experience for each customer.

If you are communicative, motivated, and eager to grow in a multicultural environment — we want to meet you!

Tasks

• Communicate with customers via phone, email, or chat, providing excellent support and solutions.
• Identify customer needs and ensure first-contact resolution whenever possible.
• Keep accurate records of customer interactions in the system.
• Collaborate with other departments to solve complex cases.
• Stay informed about products, services, and procedures to deliver accurate information.
• Contribute to a positive, team-oriented work environment.

Requirements

• Fluent in French (C1 or native level) and good command of English (B1 or higher).
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and attention to detail.
• Ability to adapt to different projects and work processes.
• EU citizenship or valid work permit for Portugal.
• Availability to work in shifts (if required by the project).
• Previous experience in customer service, hospitality, or sales is a plus, but not mandatory.

Benefits

• Competitive salary with performance bonuses.
• Paid training and continuous development opportunities.
• International and inclusive work environment.
• Career growth across multiple global brands.
• Modern office facilities and hybrid options (depending on project).
• Relocation support for candidates coming from abroad.