French-speaking Customer Support Agent

CBTalents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer support firm in Portugal is looking for a French-speaking Customer Support Agent to assist customers via phone, email, and chat. The new team member will ensure customer satisfaction, handle inquiries, and collaborate with colleagues to enhance service processes. A high school diploma is required, and experience in customer service is preferred. This position offers competitive compensation, including salary, allowances, and relocation assistance.

Serviços

Christmas Allowance

Vacation Allowance

Meal Allowance

Health Care access

Relocation support

Annual Travel Benefit

Qualificações

• Proficient in both written and spoken French and English.
• Education beyond high school preferred.
• Valid work permit for non-EU citizens.

Responsabilidades

• Provide customer assistance in French and document interactions.
• Resolve customer complaints with professionalism.
• Collaborate with team members to improve service.

Conhecimentos

Proficient in French

Proficient in English

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

About the job French-speaking Customer Support Agent

French-speaking Customer Support Agent

Location: Portugal

About Us:
We are an innovative and multicultural global organization dedicated to delivering exceptional customer service. Our team is passionate about creating a supportive work environment that encourages professional growth, diversity, and personal well-being.

Job Description:
We are seeking a motivated and passionate French-speaking Customer Support Agent to join our team in Portugal. In this role, you will provide top-notch assistance to customers while helping them resolve their inquiries effectively via phone, email, or chat.

Key Responsibilities:

• Customer Assistance: Respond to inquiries and provide solutions to customers in French, ensuring high levels of customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and follow up on outstanding issues.
• Product Knowledge: Acquire in-depth knowledge of our products and services to effectively assist customers.
• Collaboration: Work closely with your team members to improve customer service processes and share insights.
• Problem Resolution: Manage customer complaints with empathy and professionalism, resolving issues promptly.
• Contract Duration: Initial 12-month contract with the possibility of an additional 12 months based on performance.
• Permanent Contract Potential: After two years of successful employment, there may be an option for a permanent contract.

Compensation and Benefits:

• Salary Structure:
  • Base Salary: 941.00 per month gross for candidates not opting for accommodation; 768.00 per month gross with accommodation, plus a 200 accommodation benefit (in-kind).
• Christmas Allowance: 78.42 per month (gross).
• Vacation Allowance: 78.42 per month (gross).
• Meal Allowance: 7.00 per day, or 154.00 per month.
• Relocation Assistance:
  • Accommodation: Fully furnished shared apartments available for international hires for the first 14 months.
  • Comprehensive Relocation Support: Assistance with residency and social security processes.
• Health Care: Access to the public health system in Portugal upon successful completion of training.
• Annual Travel Benefit: Eligibility for a round-trip flight to your home country (within Europe) after one year of successful employment.
• Initial Training: A training period lasting between one to four weeks, during which you will receive 185.60 per week.
• Vacation: Up to 20 days of annual leave in the first year, with 22 days in subsequent years.

Cultural Integration and Activities:

• Participate in the Employee Club for social and cultural activities.
• The JUMP! Program for professional development and promotion opportunities.

Requirements:

• Language Skills: Proficient in French and English (both written and spoken).
• Education: High school diploma or equivalent required; higher education preferred.
• Work Permits: For non-EU citizens, a valid work permit or residency document is necessary to work in Portugal.
• Technical Requirements: A smartphone (Android 8.0 or iOS 12 minimum) is required.

How to Apply:
Qualified candidates are encouraged to submit their CV and a cover letter highlighting their relevant experience and motivations for applying. The recruitment process includes online assessments, personal interviews, and document verification.