French-Speaking Customer Experience Specialist

Cross Border Group; Porto; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A dynamic international company in Portugal is seeking a native French speaker for a customer support role. You will assist small and medium-sized businesses via chat, email, and phone, while guiding them through digital advertising strategies. The position offers a full-time contract, competitive salary, private health insurance, meal allowances, and various relocation benefits for international candidates.

Serviços

Private health insurance from day one

Competitive salary plus holiday allowances

Meal allowance of 7.00/day

Accommodation benefit for international candidates

Reimbursement of flight expenses

Fully compensated training period

Qualificações

• At least 1 year of experience in customer service or a similar role.
• Familiarity with online advertising and social media platforms.
• Comfortable working in a rotational schedule (Monday to Sunday).

Responsabilidades

• Support small and medium-sized businesses (SMBs) via chat, email, and phone.
• Guide clients through digital advertising tools and strategies.
• Deliver exceptional customer experiences and ensure satisfaction.

Conhecimentos

Native level in French

Strong English skills (B2 minimum)

Excellent written and verbal communication

Problem-solving mindset

Adaptability to client needs

Descrição da oferta de emprego

Are you a native French speaker with a passion for social media and customer service? Join a dynamic and ambitious support team in Lisbon and help businesses grow by representing one of the world's most recognisable social media platforms.

We're looking for motivated, adaptable professionals who bring ambition, creativity, and drive to their work. If you're ready for a new challenge in an international environment, this is your chance.

What You'll Do

• Support small and medium-sized businesses (SMBs) via chat, email, and phone.
• Help clients grow their business by guiding them through digital advertising tools and strategies.
• Provide pre- and post-sales assistance for self-service products.
• Identify trends, analyse issues, and provide solutions for multiple SMB clients.
• Proactively communicate with customers and offer recommendations to improve their advertising performance.
• Deliver exceptional customer experiences and ensure satisfaction across every interaction.

What Were Looking For

• Native level in French and strong English skills (B2 minimum).
• At least 1 year of experience in customer service or a similar role.
• Preferred.
• Familiarity with online advertising and social media platforms.
• Excellent written and verbal communication skills.
• Strong problem-solving mindset and the ability to adapt to evolving client needs.
• Comfortable working in a rotational schedule (Monday to Sunday) and in a fast-paced environment.

Whats In It For You

• Full-time contract (40h/week) with two rotating days off.
• Initial 12-month contract, renewable for another year, with the possibility of a permanent position after 2 years.
• Private health insurance from day one (in addition to standard coverage).
• Competitive salary plus holiday and Christmas allowances (paid monthly).
• Meal allowance of 7.00/day (net, paid via meal card).
• Accommodation benefit for international candidates relocating to Lisbon (shared housing with utilities included).
• Reimbursement of flight expenses (up to 400 in economy class after 6 months).
• Training period fully compensated (37.12/day).
• Annual return flight to your home country (within Europe).
• Access to free healthy meals at the office cafeterias, language courses, and social activities.

Send your CV today!