French Speaker - Customer Advisor - Remote - Portugal

Velenosi&Meredith; Porto; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading international support company is urgently hiring a French-speaking Customer Support Advisor for a fully remote role from Portugal. You'll assist drivers in need of roadside assistance, providing calm and empathetic communication. Relocation support including flight and accommodation is offered. This permanent position offers a stable work environment with excellent employee culture.

Serviços

Relocation support (flight & accommodation)

Meal card (7.23/day)

Transport allowance (20/month)

Health insurance from day one

Paid training and career development

Qualificações

• Native or fluent French speaker with strong English skills.
• Ability to handle customer calls calmly and effectively.
• Flexibility to work in rotating shifts.

Responsabilidades

• Handle inbound customer calls in French.
• Offer empathetic assistance and coordinate roadside help.
• Maintain detailed call logs and follow standard procedures.
• Deliver excellent service under pressure.

Conhecimentos

Fluent in French (C1 preferred, minimum B2 English)

Excellent communication skills

Calm and solution-oriented personality

Previous customer service experience

Descrição da oferta de emprego

Job Opportunity: French‑Speaking Customer Support Advisor Remote from Portugal (Relocation Included)

Start Dates: Nov and Dec
Location: Portugal (Remote)
Contract Type: Full‑Time | Permanent | Onsite Training + Remote Work
Relocation Package: Flight + Accommodation Support Provided

About the Role

We are urgently hiring French‑speaking Customer Support Advisors for a leading international company. This role is fully remote from Portugal, with complete relocation assistance provided through our agency.

As part of the support team, you will handle inbound calls from drivers needing roadside assistance. No sales only calm, clear, and empathetic communication.

You’ll provide professional guidance, ensure customer safety, and coordinate support services effectively.

Responsibilities

• Handle inbound customer calls in French (with English system tools).
• Offer empathetic assistance and coordinate roadside help.
• Follow standard procedures and maintain detailed call logs.
• Deliver excellent service while staying calm under pressure.

Who Were Looking For

• Native or fluent French speaker (C1 preferred, minimum B2 English).
• Excellent communication and listening skills.
• Calm, patient, and solution‑oriented personality.
• Flexible to work in rotating shifts (40h/week, 24/7 operation; 2 days off).
  Normal day shifts may also be available.
• Previous customer service experience is a plus training provided.

What's on Offer

Fully remote role (after relocation to Portugal)
️ Relocation support flight & temporary accommodation
Meal card: 7.23/day + transport allowance (20/month)
️ Health insurance from day one
Paid training & career development opportunities
Stable international employer with excellent employee culture

How to Apply

Send your CV to [e-mail]
Please mention FrenchSupport Portugal in the subject line.
Priority project limited openings available!