French Market | Remote Car Repair Assistance

Robert Bosch Group; Lisboa; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading global technology company is seeking a French Market Remote Car Repair Assistance expert to respond to customer support requests, analyse technical issues, and maintain communication with colleagues. Ideal candidates should have relevant vocational education and experience in automotive services. The position offers flexible hours and career opportunities within a vibrant international team.

Serviços

Flexible hours

Career opportunities

Medical services

Employee discounts

Sports and health related activities

Canteen

Good access to public transport

Space for creativity

Qualificações

• Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Professional experience in a customer facing position would be an advantage.

Responsabilidades

• Respond to all calls, emails, and common requests for technical 1st level support.
• Analyse technical problems and provide technical assistance to customers.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites and departments.

Conhecimentos

French communication skills level C1

English communication skills level B2

Customer orientation

Methodical troubleshooting skills

Soft skills: professional communication

Team player

Formação académica

Completed vocational education as a master mechanic or equivalent

Ferramentas

Basic knowledge of IT systems

Descrição da oferta de emprego

French Market | Remote Car Repair Assistance

• Full-time
• Legal Entity: Bosch Security Systems

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life‑saving emergency calls, among other services. Define the standards and become a pioneer together with around 9 000 associates worldwide.

Your contribution to something big:

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels
• Follow defined work instructions and escalation processes for all possible types of incidents
• Track all incidents in our internal incident management system
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes
• Input for FAQ and knowledge database
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information
• Willingness to work in the office and/or remote according to business needs

What distinguishes you:

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience and know‑how: Minimum 1‑3 years of experience working in workshops with cars and/or LGV/HGV
• Languages:
• French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Basic knowledge of IT systems would be an advantage
• Professional experience in a customer facing position would be an advantage
• Soft skills required: Customer orientation, professional communication, able to work well in difficult situations

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made…

Make it happen! We are looking forward to your application!

Job Location