French & English Bilingual Support Specialist - Healthcare

WW Talents; Valongo; On-site; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Job summary

WW Talents in Porto, Portugal, is seeking a French & English-speaking Customer Support Representative to join an international team. You will assist customers with a professional, empathetic, and high-quality experience in a healthcare-focused environment, handling inquiries and resolving issues.

The role requires calm under pressure, active listening, and the ability to manage information across multiple markets, with rotating 24/7 shifts and on-site work.

Qualifications

• C1/C2 level French, written and spoken.
• C1 level English.
• Ability to support more than one market.
• Strong customer service orientation and communication skills.
• Ability to manage large amounts of information.
• Strong problem-solving and prioritization skills.
• Excellent attention to detail and organizational skills.
• Ability to manage stress and remain professional.
• Active listening and empathy.
• Comfortable working in a 24/7 rotating-shift environment.

Responsibilities

• Provide professional customer support and respond to a wide range of customer inquiries.
• Identify customer needs and provide clear, accurate, and effective solutions.
• Support more than one market when required.
• Handle customer concerns, disputes, and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving customer issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use strong problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

Skills

French (C1/C2)

English (C1)

Customer service

Communication skills

Multimarket support

Information management

Problem solving

Attention to detail

Organizational skills

Stress management

Active listening

Empathy

24/7 schedule

Job description

WW Talents in Porto, Portugal, is seeking a French & English-speaking Customer Support Representative to join an international team. You will assist customers with a professional, empathetic, and high-quality experience in a healthcare-focused environment, handling inquiries and resolving issues.

The role requires calm under pressure, active listening, and the ability to manage information across multiple markets, with rotating 24/7 shifts and on-site work.