French Customer Support in Portugal

Cross Border Talents; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A dynamic customer service company in Lisbon is seeking a Customer Support Specialist to engage with clients via phone, email, and chat. Candidates should be fluent in French, with a passion for problem-solving and customer satisfaction. This role offers competitive compensation, a performance bonus, and a range of benefits, including remote work flexibility and a relocation package.

Serviços

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Remote work flexibility

Qualificações

• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.

Responsabilidades

• Engage with customers through various channels.
• Handle diverse customer requests effectively.
• Provide guidance and support throughout the customer journey.
• Maintain accurate records and documentation.
• Collaborate with internal teams for effective resolutions.

Conhecimentos

Fluent in French (C2 level)

Strong leadership

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

Overview

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities

• Engage with customers professionally and warmly via phone, email, and chat
• Handle diverse requests, from product or service information to troubleshooting and account support
• Provide guidance, address concerns, and ensure clients feel supported throughout their journey
• Keep accurate records of all cases and maintain up-to-date documentation
• Escalate sensitive or complex issues following company procedures
• Collaborate with internal teams to deliver timely and effective resolutions
• Consistently meet quality standards and response time targets
• Stay current on product knowledge, company policies, and industry best practices

Qualifications

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!