French Customer Support in Portugal

Cross Border Talents; Aveiro; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading technology solutions provider in Aveiro is looking for a Customer Support Specialist to assist clients through phone calls, emails, and live chat. The ideal candidate will be fluent in French and have a passion for customer service. This role offers competitive compensation, performance bonuses, meal allowances, and remote work flexibility.

Serviços

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Qualificações

• EU Citizenship or Portuguese Residency Card is required.
• 0-1 year of experience in customer support is preferred.

Responsabilidades

• Engage with customers professionally via multiple channels.
• Handle diverse requests including troubleshooting.
• Keep accurate records of all cases.

Conhecimentos

Fluency in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

Overview

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities

• Engage with customers professionally and warmly via phone, email, and chat
• Handle diverse requests, from product or service information to troubleshooting and account support
• Provide guidance, address concerns, and ensure clients feel supported throughout their journey
• Keep accurate records of all cases and maintain up-to-date documentation
• Escalate sensitive or complex issues following company procedures
• Collaborate with internal teams to deliver timely and effective resolutions
• Consistently meet quality standards and response time targets
• Stay current on product knowledge, company policies, and industry best practices

Qualifications

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!