French Customer Support in Porto (No Phone Calls - Welcome Bonus 3000 Euros)

Cross Border Talents; Maia; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading e-commerce support firm in Porto is seeking a dedicated individual to join their team in customer support. This role involves managing customer requests via chat and email in a collaborative environment. Candidates should have proficiency in French and English, along with at least one year of customer support experience. The position offers competitive salary, language bonuses, and health insurance among other perks.

Serviços

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Manage customer requests via chat and email.
• Follow established workflows to resolve issues.
• Contribute to ongoing improvements by sharing feedback.

Conhecimentos

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Communication abilities

Descrição da oferta de emprego

Overview

Launch Your Career in E-Commerce Support – Help Users Worldwide!

Step into a collaborative, fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If you’re an excellent communicator who enjoys helping others and working with innovative digital tools, this role is a great fit. You’ll support users worldwide through chat and email only—no phone calls required.

Responsibilities

• Manage customer requests via chat and email, providing timely, professional, and helpful responses
• Follow established workflows (SOPs) to resolve issues or escalate cases when necessary
• Consistently achieve service targets, including quality benchmarks and SLA goals
• Stay informed on product developments, updates, and best practices through regular training
• Approach each case with a customer-first, solutions-driven mindset
• Contribute to ongoing improvements by sharing feedback and suggesting process enhancements

Requirements

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!