French Customer Support in Braga (Fixed Shifts - No Weekend)

Cross Border Talents; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A dynamic customer support firm in Braga, Portugal is seeking a Customer Support representative, responsible for assisting clients via multiple channels. The ideal candidate is fluent in French, has strong communication skills, and is eager to learn. This role offers a competitive salary and includes various benefits such as a performance bonus and meal allowance.

Serviços

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Qualificações

• Fluent in French (C2 level).
• EU citizenship or a valid Portuguese residency card.
• 0–1 year in customer support or a related role.
• Eager to learn, adaptable, motivated to grow.

Responsabilidades

• Communicate professionally with clients via phone, email, and chat.
• Handle inquiries related to products, services, and troubleshooting.
• Keep precise records of customer interactions and case resolutions.
• Identify and escalate complex cases as needed.
• Collaborate with internal teams to deliver effective solutions.
• Meet service quality standards and response time targets.

Conhecimentos

Strong communication

Analytical abilities

Problem-solving abilities

Descrição da oferta de emprego

Kickstart Your Career in Customer Support!

Join a dynamic and supportive team where empathy, collaboration, and professionalism shape every interaction. If you’re proactive, detail-oriented, and genuinely enjoy helping others, this is your chance to build a meaningful career in customer support.

Role Overview:

As a Customer Support, you’ll be the first point of contact for clients, providing assistance via phone, email, and live chat. Your goal is to deliver prompt, accurate solutions and ensure every customer enjoys a seamless and positive experience.

Key Responsibilities:

• Customer Interaction: Communicate with clients professionally and courteously across multiple channels (phone, email, and chat).
• Issue Resolution: Handle inquiries ranging from product and service details to troubleshooting and account-related support.
• Customer Guidance: Provide clear information, address concerns, and ensure customers feel valued and supported.
• Documentation: Keep precise and up-to-date records of customer interactions and case resolutions.
• Escalation Management: Identify and elevate complex or sensitive cases following company procedures.
• Collaboration: Partner with internal teams to deliver effective, timely solutions.
• Performance Excellence: Consistently meet service quality standards and response time targets.
• Continuous Learning: Stay current with product updates, company policies, and best practices to provide top-tier support.

Requirements:

• Language Proficiency: Fluent in French (C2 level).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0–1 year in customer support or a related role.
• Skills: Strong communication, analytical, and problem-solving abilities.
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment.

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential.
• Performance Bonus: Recognition for outstanding results.
• Meal Allowance: Daily support for your meals.
• Transportation Support: Assistance with commuting costs.
• Health & Life Insurance: Comprehensive coverage for your peace of mind.
• Relocation Package: Smooth transition support if you’re moving to Portugal.
• Onsite Work: Engage and grow in a collaborative office environment

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!