French Customer services

Hiring International Academy; Porto; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A multinational customer service company in Portugal seeks a French-speaking Customer Service Representative. You will engage with French customers, handle inquiries, and ensure satisfaction in either Lisbon or Porto. The ideal candidate should have strong communication skills and a customer-oriented mindset. This position offers a competitive salary, health insurance, meal allowances, and opportunities for career growth.

Serviços

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Growth

Dynamic Work Environment

Qualificações

• Native or C2 level of French required.
• Customer service or hospitality experience is a plus.

Responsabilidades

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries and solve problems professionally.
• Guide users through processes and provide accurate information.
• Collaborate with internal departments to enhance customer experience.
• Maintain service quality and achieve performance goals.

Conhecimentos

Fluent in French

B1/B2 level of English

Strong communication skills

Problem-solving skills

Descrição da oferta de emprego

Position: French-speaking Customer Service Representative

Location: Lisbon or Porto, Portugal

Start Date: Flexible

Work Model: On-site or Hybrid (depending on project needs)

About The Role

Are you passionate about helping others and delivering exceptional service experiences? Join a multinational company recognized for its vibrant work culture and dedication to employee growth.

Youll become part of a friendly, multilingual team supporting one of the world's leading brands where your communication skills and positive attitude will make a real difference every day.

What You’ll Do

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

What We’re Looking For

• Language skills: native or C2 level of French + B1/B2 level of English.
• Strong communication and problem-solving skills.
• A customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory.

What’s In It For You

Competitive Salary Package aligned with market standards.

Health Insurance private coverage for your peace of mind.

Meal Allowance enjoy daily meal support.

Relocation Package for candidates moving from abroad (including flight + accommodation support).

Training & Career Growth continuous development and promotion opportunities within the company.

Dynamic Work Environment multicultural teams, social events, and modern offices in Lisbon & Porto.