(French) Customer Care Specialist

Eugenia Talent; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading recruitment firm is seeking a Customer Care Specialist to assist customers in Lisbon. The ideal candidate must be fluent in French and English, with strong communication skills and customer support experience. Responsibilities include providing technical assistance, ensuring customer satisfaction, and maintaining high service levels. The role offers a salary package with performance bonuses, accommodation, and opportunities for training and team building.

Serviços

Salary package with performance bonuses

Accommodation provided for a special fee

Relocation flight reimbursement

Continuous learning opportunities

Team building activities

Great office space with nearby restaurants and shops

Qualificações

• Experience in customer support and working with a CRM is a plus.
• Genuine caregiver able to multi-task.

Responsabilidades

• Assist customers by telephone, emails, and chat.
• Offer technical assistance on the platform.
• Provide good customer service ensuring customer satisfaction.

Conhecimentos

Excellent communication skills in French

Fluency in English

Strong in phone calls

Good at email writing

Proactive and good with time management

Descrição da oferta de emprego

About the job (French) Customer Care Specialist

Type of position:

Key languages:

Native level of French
Upper Intermediate English

Sector:

Customer Service / Technical support

About our Client:

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer:

• Assist customer by the telephone, emails and chat
• Offer technical assistance on the platform
• Apply the correct escalation process when necessary
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service

Requirements:

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media

• Salary package with performance bonuses
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!