French Customer Care for Global Retailer Remote (North of Portugal)

Cross Border Talents; Porto; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer service recruitment firm is seeking a French Customer Care representative for a remote position. Ideal candidates must speak French fluently and have a good command of English. The role involves assisting customers with inquiries and providing effective solutions. Full-time availability with rotational shifts is required. Competitive salary and benefits offered, including meal allowances and health insurance.

Serviços

Meal allowance: EUR 7.23 per working day

Health insurance available from day 1

Performance and position bonuses

Qualificações

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken.
• Previous customer service experience is a plus.
• Ability to work rotational shifts, including weekends.
• Residency in Portugal (Coimbra or further north is obligatory).
• EU member state passport or a valid residence card for Portugal.

Responsabilidades

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Handle complaints and provide effective solutions.
• Maintain accurate records of interactions.

Conhecimentos

Fluency in French (C1/C2)

Good command of English (B2)

Previous customer service experience

Ability to work rotational shifts

Descrição da oferta de emprego

French Customer Care for Global Retailer Remote (North of Portugal)

Job Openings French Customer Care for Global Retailer Remote (North of Portugal)

About the job French Customer Care for Global Retailer Remote (North of Portugal)

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Handle complaints and provide effective solutions.
• Maintain accurate records of interactions.

Requirements

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken
• Previous customer service experience is a plus.
• Ability to work rotational shifts, including weekends.
• Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role).
• Ability to travel to Braga for equipment collection.
• EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal

Work schedule

• This role is a full-time position, 40 hours a week, 8 hours a day, with rotational shifts.
• Monday to Friday: 09:00–21:30 (rotational shifts)
• Saturday: 09:00–20:00 (rotational shifts)
• Sunday: 10:00–19:00

Location and logistics

• Location: Remote (Only accepting candidates from Coimbra and further north)
• Equipment Pickup: Candidates must collect their work equipment from the client's Braga office.
• Start Date: March 20, 2025

Compensation and benefits

• Salary: EUR 880 per month (paid over 14 months)
• Performance Bonus: EUR 170 per month (paid over 12 months)
• Position Bonus: EUR 20 per month (paid over 12 months)
• Meal allowance: EUR 7.23 per working day, net, paid in a meal card
• Health insurance: Available from day 1 (contribution required); free after 6 months
• Extra payment for working on public holidays and Sundays