FinTech Application Support Engineer — Hybrid & Growth

Devexperts; Porto; Híbrido; EUR 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid/Remote work mode

Medical insurance

Wellness days

Meal allowance

Resumo da oferta

dxFeed, a subsidiary of Devexperts, is hiring an Application Support Engineer to join the Technical Support team. You will troubleshoot complex issues in high-load financial systems, guide clients, and collaborate with developers and analysts to improve our workflows.

The role offers hybrid/remote work options, exposure to low-level market data infrastructure, and opportunities to influence product development and internal processes.

Qualificações

• General interest in finances (trading, investments, etc).
• Work experience with clients around the globe.
• High level of communication and soft skills.
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.).
• Can identify the problem and do not put up with it.
• Ability to work in an environment with frequently changing context (stress resistance).
• Console skills (bash, logs, etc.).
• Basic knowledge of Java, Python and/or C/C++.
• Basic knowledge of networking and infrastructure (IP, TCP).
• Clouds, SaaS, IaaS, scalable solutions.

Responsabilidades

• Provide technical support to B2B clients using dxFeed market-data products.
• Troubleshoot and resolve issues in high-load financial systems (market data delivery).
• Communicate with clients, providing technical guidance and integration support.
• Maintain accurate records of customer interactions, incidents, and resolutions.
• Identify root causes and propose long-term solutions.
• Participate in system architecture discussions and test plans.
• Assist with the rollout of new products and services.
• Monitor system health, performance, and software behavior.
• Collaborate with developers, analysts, writers, sales, legal, and finance teams.
• Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
• Provide training and knowledge sharing for users and teammates.
• Stay current with FinTech trends and security/compliance standards.

Conhecimentos

Fintech interest

Global client experience

Communication

Linux/Unix basics

Java basics

Python basics

C/C++ basics

Networking basics

Clouds, SaaS, IaaS

Ferramentas

Linux/Unix

Descrição da oferta de emprego

dxFeed, a subsidiary of Devexperts, is hiring an Application Support Engineer to join the Technical Support team. You will troubleshoot complex issues in high-load financial systems, guide clients, and collaborate with developers and analysts to improve our workflows.

The role offers hybrid/remote work options, exposure to low-level market data infrastructure, and opportunities to influence product development and internal processes.