Financial Crime Quality Agent

Accenture Portugal; Lisboa; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life Insurance and Pension Plan

Free medical services at the office

Wellness programs

Flexben Program

Employee Share Purchase Plan

Udemy and Pluralsight access

Flex-ability program

Special banking conditions

Job summary

Accenture Industry and Enterprise in Lisbon seeks a Quality Checker Agent to support compliance and quality across client projects. The role involves performing quality checks according to client procedures, interpreting quality trends, and mentoring team members.

Ideal candidates have up to 3 years in compliance or financial investigations, strong English, and certifications like ICA CAMS, with proficient MS Excel/PowerPoint and excellent communication.

Qualifications

• 3+ years in compliance roles or financial investigations; internships count.
• At least 1 year in a similar role.
• English proficiency at C1 level; written and spoken.

Responsibilities

• Perform quality checks on team outputs following client procedures.
• Assess QC scores and identify root causes to improve performance.
• Conduct Quality RCA analyses to drive improvements.
• Provide one-on-one mentorship to colleagues.

Skills

Communication skills

Analytical skills

Interpersonal skills

Attention to detail

Problem solving

MS Excel

MS PowerPoint

Education

Bachelor's degree in Finance, Economics, Business Administration, Law, or related field

12th Grade/Highschool Diploma minimum

Tools

Excel

PowerPoint

Job description

Accenture Industry and Enterprise

In today’s business environment, growth isn’t just about building value – it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model - one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. At Accenture Industry and Enterprise, you will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

What You'll Do

Quality Checker Agent plays a crucial role in maintaining high quality in the business environment. These professionals perform quality checks on the team's work following a quality framework. Interpretated the quality trends and the root causes with the aim the improve of the performance of the team members

Key Responsibilities

• Perform quality on the team members following Client procedures and framework
• Assessing and evaluation of QC Scores
• Perform Quality RCA
• Providing one-on-one mentorship.

What You Bring

• Up to 3 years of aggregate experience in compliance-related roles or financial investigations. Experience gained during internships is fully considered towards this total.
• At least 1 year on a similar Role
• Bachelor's degree in Finance, Economics, Business Administration, Law, or related field (preferred). 12th Grade/Highschool Diploma is the minimum require
• Full proficient in English (Read, Write, and Speak). Requirement C1
• At least one of the following certifications: ICA certifications in AML, Financial Crime, or Compliance and/or CAMS (Certified Anti-Money Laundering Specialist)
• Deep understanding of AML typologies, red-flag indicators, and regulatory obligations. Operational experience is a plus
• Excellent communication skills with both junior and senior stakeholders (written and verbal)
• Strong analytical and quality-assessment skills
• Flexible, hands-on, problem-solving mindset, able to deal with high demand
• Intermediate use of MS tool such as Excel and Power Point
• Attention to detail.
• Critical and Analytical Mind set
• Interpersonal Skills

Fast-paced working environment suitable for adaptable and detail-oriented candidates; May be required to work on Client-observed holidays and local holidays Weekend availability may be required Overtime may be required to meet deadlines or project needs

Legal: Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal.

You must submit your CV in English.

What We Offer

• Health insurance
• Life Insurance and Pension Plan Programs
• Free medical services at the office (Physician, Nutritionist, Psychologist)
• Wellness programs
• Flexben Program (Support for Education, Kindergarden, Training, Technology, Health)
• Employee Share Purchase Plan
• Personalized training paths and access to Udemy and Plurisight Plataforms
• Flex-ability program (financial and flexible support for people with disabilities)
• Special banking conditions