Entry Level - Bilingual German and English Customer Support

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology and services leader is seeking a Customer Service Representative in Portugal (Remote). You will assist customers through phone and chat, providing support and troubleshooting technical issues. The role requires excellent German and English communication skills, with a passion for the entertainment industry preferred. Competitive salary and career development opportunities are included in the offer.

Serviços

Competitive salary

Performance-based bonuses

Career development programs

Referral bonus opportunities

Qualificações

• Passionate about the entertainment and media industry.
• Familiarity with digital streaming services and devices is a plus.

Responsabilidades

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support.
• Troubleshoot technical issues.
• Deliver accurate and real-time answers.
• Contribute to building brand engagement.

Conhecimentos

High level of German (c1 or native)

English (B2)

Excellent communication skills

Empathy and teamwork

Positive and solution-driven attitude

Descrição da oferta de emprego

Overview

Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) starting on February 6, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support you\'ll need to succeed in this role. You\'ll also have access to development programs and specialized courses to help you build the career you\'ve always envisioned.

Responsibilities

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Qualifications

• 
  You\'ll excel in this role if you:
• Have a high level of German (c1 or native) and English (B2) (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices; If not it is not a problem.
• Have a positive and solution-driven attitude.

Even if you don\'t check every box, we encourage you to apply. Well do our best to match you with the right role.

What\'s in it for you

In this role, we offer benefits to support your unique lifestyle:

• work in Portugal starting February 16
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.
• Referral bonus opportunities.
• Career development programs