English-Speaking Customer Support Specialist | Financial Services

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading digital banking platform in Lisbon is seeking a Customer Support Specialist to provide exceptional assistance to users. The role requires fluency in English and at least 1 year of experience in banking or financial customer service. You'll work on-site and help enhance customer experiences in a collaborative environment.

Serviços

Continuous learning and development opportunities

Supportive team environment

Work at the heart of digital finance innovation

Qualificações

• Minimum 1 year of experience in banking, fintech, or financial customer service.
• Comfortable working on-site with flexibility for 24/7 rotating shifts.
• Local candidates based in Lisbon only.

Responsabilidades

• Deliver outstanding customer support in English across chat, phone, and email.
• Resolve account-related and technical inquiries with clarity, professionalism, and empathy.
• Collaborate with teams to enhance customer experience.

Conhecimentos

Fluent English communicator (C1C2 level)

Customer focus

Problem-solving ability

Attention to detail

Descrição da oferta de emprego

Empower Digital Banking. Deliver Support That Builds Trust.

Are you a confident English speaker with a passion for helping people and an interest in finance? Join our team as a Customer Support Specialist for a leading digital banking platform, where you'll provide world-class assistance to users navigating their accounts and financial services.

What You'll Do

• Deliver outstanding customer support in English across chat, phone, and email.
• Resolve account-related and technical inquiries with clarity, professionalism, and empathy.
• Work with sensitive financial information, ensuring accuracy, privacy, and compliance.
• Collaborate with experienced teams to enhance both customer experience and internal processes.

What Were Looking For

• Fluent English communicator (C1C2 level), an Irish accent is a welcome plus!
• Minimum 1 year of experience in banking, fintech, or financial customer service.
• Exceptional attention to detail, problem-solving ability, and customer focus.
• Comfortable working on-site, with flexibility for 24/7 rotating shifts.
• Local candidates based in Lisbon only. This is an on-site role requiring presence in the city.

Why You'll Love Working Here

• Work at the heart of innovation that's shaping the future of digital finance.
• Join a supportive team environment that values integrity, growth, and collaboration.
• Expand your expertise in financial operations and customer experience management.
• Continuous learning and development opportunities in an exciting, people-centered culture.

Bring your communication skills, your empathy, and your professionalism, and be part of a global mission to deliver smarter, more secure financial support.

Apply now and take the next step in your customer service career!