English speaking Customer Service Support for a social media platform in Lisbon!

Learning & Growth Education Ltd; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading social media platform is seeking a Customer Service Representative in Lisbon, Portugal. The role focuses on supporting small and medium-sized businesses by providing assistance through multiple channels, enhancing their advertising experience. Candidates must have exceptional English skills and a supportive approach. This position offers a competitive salary of 1,250 euros/month along with growth opportunities and a dynamic work environment.

Serviços

Performance bonus

Constant training and development

Amazing working environment

Growth opportunities

Qualificações

• Fluent in English, both written and spoken, with a minimum proficiency of C1.
• Empathetic and helpful demeanor to assist clients effectively.
• Ability to work collaboratively as part of a team.

Responsabilidades

• Provide support to SMBs via chat, email, and phone.
• Support the self-serve advertising base for SMB clients.
• Deliver pre- and post-sales support and product assistance.

Conhecimentos

Exceptional verbal and written English communication skills (at least C1)

Empathy

Team player

Soft skills for de-escalating situations

Ability to handle sensitive information

Fast learner

Descrição da oferta de emprego

Overview

Cross Border Talents is looking for an English speaker to work as a Customer Service Representative for a leading social media platform in Lisbon, Portugal.

Responsibilities

As a Customer Service Representative, your main mission will be to provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels via chat, email and phone. Therefore, you will support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain, provide pre- and post-sales support and product and tool support to improve clients experience.

What we are looking for

• Exceptional verbal and written English communication skills (at least C1);
• Empathic and helpful;
• Team player;
• Soft skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learned capacity;
• Local in Lisbon.

What we offer

• Competitive salary: 1,250euros/month;
• Performance bonus;
• Constant training and development;
• 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
• Amazing working environment and great location in the centre of Lisbon;
• Growth opportunities.