English speaking Customer Service Support for a social media platform in Lisbon!

Learning & Growth Education Ltd; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service firm in Lisbon is looking for a Customer Service Representative to assist small and medium-sized businesses with their online advertising needs. The ideal candidate will possess exceptional English communication skills and be empathetic. This full-time position offers a competitive salary and growth opportunities in a vibrant work environment.

Serviços

Competitive salary

Performance bonus

Constant training and development

Growth opportunities

Qualificações

• Exceptional verbal and written English communication skills (C1 level or higher).
• Empathetic and helpful candidate.
• Ability to de-escalate difficult situations.

Responsabilidades

• Provide support to small and medium-sized businesses via chat, email, and phone.
• Expand the self-serve advertising base for SMB clients.
• Offer pre- and post-sales support to enhance clients' experience.

Conhecimentos

Exceptional verbal and written English communication skills (at least C1)

Empathy

Team player

Soft skills for de-escalating situations

Ability to handle sensitive information

Fast learner

Descrição da oferta de emprego

Overview

Cross Border Talents is looking for an English speaker to work as a Customer Service Representative for a leading social media platform in Lisbon, Portugal.

Responsibilities

As a Customer Service Representative, your main mission will be to provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels via chat, email and phone. Therefore, you will support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain, provide pre- and post-sales support and product and tool support to improve clients experience.

What we are looking for

• Exceptional verbal and written English communication skills (at least C1);
• Empathic and helpful;
• Team player;
• Soft skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learned capacity;
• Local in Lisbon.

What we offer

• Competitive salary: 1,250euros/month;
• Performance bonus;
• Constant training and development;
• 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
• Amazing working environment and great location in the centre of Lisbon;
• Growth opportunities.