English Customer Service Specialist-Marketing Expert for a Social Media Platform

Cross Border Talents; Lisboa; Presencial; EUR 28 000 - 35 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a Customer Service Specialist for the English market to join a social media project. The ideal candidate will have 3 years of experience in sales or digital marketing, excellent client contact skills, and a native or fluent English level. Responsibilities include engaging clients, identifying sales opportunities, and customizing experiences based on local nuances. Competitive 12-month contract with potential for extension, plus benefits including health insurance and meal allowance.

Serviços

Private health and dental insurance

Meal allowance on a prepaid card

Qualificações

• 3 years of experience in relationship sales or digital marketing.
• Strong understanding of advertising and client relationship building.
• Proficiency in MS Office and email systems.
• Self-starter with a proactive mindset.
• Highly motivated and capable of independent decision-making.
• Strong attention to detail and ability to multitask.
• Excellent client contact skills via phone, chat, or email.
• Native or fluent (C2) English level.

Responsabilidades

• Engage with clients daily through phone, chat, and email.
• Identify sales opportunities and provide tailored solutions.
• Manage a portfolio of SMB clients.
• Research and understand client industries.
• Customize client experiences based on business nuances.
• Provide personalized recommendations for product adoption.
• Assess product performance and offer insights.
• Develop expert knowledge of advertising solutions.
• Offer pre and post-sales assistance.
• Identify trends, solve problems, and champion success stories.

Descrição da oferta de emprego

Overview

English Customer Service Specialist-Marketing Expert for a Social Media Platform

Role summary

We are seeking a Customer Service Specialist for English market with expertise in marketing to join our client's team. The vacancy pertains to a social media project.

The project start date is June 20, 2024.

Responsibilities

• Engage with new and existing clients (Agencies or Advertisers) daily through phone, chat, and email.
• Identify sales opportunities and provide tailored solutions to meet client business goals.
• Manage a portfolio of SMB clients, focusing on revenue growth.
• Research and understand client industries and business models.
• Customize client experiences based on local business nuances.
• Provide personalized recommendations and consult on optimal product adoption.
• Engage proactively and reactively with clients to assess product performance and offer insights.
• Develop expert knowledge of advertising solutions and share ideas for product and customer experience improvement.
• Offer pre and post-sales assistance within your knowledge scope.
• Identify trends, solve problems, and champion success stories.
• Utilize various tools to drive client business success.

Working hours

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 17:00.

Requirements

• 3 years of experience, with at least 1 year in relationship sales, ad sales, or digital marketing.
• Strong understanding of advertising and ability to build long-term client relationships.
• Proficiency in MS Office and email systems.
• Self-starter with a proactive mindset and ability to meet deadlines.
• Highly motivated, goal-oriented, and capable of independent decision-making.
• Strong attention to detail, multitasking ability, and performance under pressure.
• Excellent client contact skills via phone, chat, or email.
• Native or fluent (C2) English level.

Join our client's team and help businesses achieve their goals with innovative advertising solutions.

Employment Terms & Benefits

• Employment Term Contract with a foreseeable duration of 12 months, extended for up to an additional 12 months.
• Permanent contract after 2 years;
• Private health and dental insurance after contract signature (given that you already have a NIF and Social Security number);
• The meal allowance will be paid in a prepaid meal card and it is exempt from Social Security and IRS contributions.