Enablement Architect: Documentation & Certification Lead

Flosum; Portugal; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Flosum, a leader in Salesforce DevOps, is seeking a Technical Enablement & Documentation Lead. This role involves owning the documentation for DevOps, Data Backup, Security, and Compliance, and launching the Flosum Certification Program.

The ideal candidate will have over 5 years of experience in technical writing, familiarity with Salesforce concept, and proven analytical skills. This role offers the opportunity to significantly impact how we document and enable our users.

Qualifikationen

• 5+ years in technical writing or developer enablement.
• Hands-on familiarity with Salesforce DevOps concepts.
• Experience with building or contributing to certification programs.

Aufgaben

• Own and improve Flosum's product documentation.
• Build and launch the Flosum Certification Program.
• Analyze support cases to identify documentation gaps.

Kenntnisse

Technical writing

Salesforce DevOps

Analytical mindset

Excellent writing skills

Documentation platforms

Tools

Document360

Zendesk Guide

GitBook

Jobbeschreibung

Flosum, a leader in Salesforce DevOps, is seeking a Technical Enablement & Documentation Lead. This role involves owning the documentation for DevOps, Data Backup, Security, and Compliance, and launching the Flosum Certification Program.

The ideal candidate will have over 5 years of experience in technical writing, familiarity with Salesforce concept, and proven analytical skills. This role offers the opportunity to significantly impact how we document and enable our users.