Elite Villa Services Supervisor for Ultra-Luxury Experiences

Vila Vita Parc; Lagoa; On-site; EUR 39,000 - 61,000; Full time

Benefits offered by this job

Exclusive Vila Vita benefits

Health insurance & doctor access

Three meals per day & transport

Accommodation

Training aligned with WL and Forbes

Uniform laundry service

Digital portal for personal info & HR

Salary and benefits aligned with level

Job summary

Vila Vita Parc is seeking an Ultra-Luxury Villa Services Supervisor to own the villa operation and guest experience in our exclusive private villas in the Algarve. This highly autonomous role requires delivering exceptional service while taking full ownership of the stay, from welcome to departure.

You will serve as the primary guest contact, anticipate preferences, and lead the villa team to create truly personalized and memorable experiences, partnering with housekeeping, F&B, maintenance and

Qualifications

• Proven experience within ultra-luxury hospitality, private villas, luxury resorts, private residences, yachts or similar environments.
• Experience leading and coordinating operational teams.
• Strong guest-focused mindset with a genuine passion for luxury hospitality.
• Hands-on leadership style with participation in service delivery.
• Exceptional ability to anticipate guest needs and exceed expectations.
• Autonomy, sound judgement and confident decision-making.
• Proactive and solution-oriented approach to operational challenges.
• Excellent organisational, planning and team-management skills.
• Experience working with discerning international guests, VIPs and high-profile individuals.
• Attention to detail and accountability.
• Impeccable professional conduct; presentation.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Discretion and confidentiality.
• Fluency in English is mandatory.
• Portuguese and additional languages advantageous.
• Flexibility to work according to operational requirements and guests' schedules.

Responsibilities

• Take full responsibility for the daily operation and guest experience within the villa.
• Act as the primary contact for guests before arrival and throughout their stay.
• Build meaningful relationships with guests, understanding their individual preferences, habits and expectations.
• Anticipate needs and create highly personalised and memorable experiences.
• Lead, organise and supervise the on-property villa team.
• Allocate responsibilities and ensure consistent delivery of exceptional service.
• Maintain a strong presence within the operation, providing hands-on support whenever required.
• Coordinate housekeeping, food and beverage, maintenance, transportation, activities and external service providers.
• Ensure the villa remains impeccably presented, fully operational and guest-ready at all times.
• Organise personalised amenities, special occasions and bespoke in-villa experiences.
• Personally oversee and assist with breakfast, light meals and refreshment service when required.
• Conduct regular inspections and proactively resolve potential issues.
• Respond quickly and effectively to guest requests and operational challenges.
• Maintain clear communication with internal departments while retaining ownership of the final guest experience.
• Safeguard guest privacy and ensure the highest level of discretion and confidentiality.
• Consistently uphold Vila Vita Parc, Forbes Travel Guide and Leading Hotels of the World standards.

Skills

Luxury hospitality

Guest experience

Leadership

Discretion

English fluency

Portuguese language

VIP guest handling

Team management

Problem solving

Communication skills

Job description

Vila Vita Parc is seeking an Ultra-Luxury Villa Services Supervisor to own the villa operation and guest experience in our exclusive private villas in the Algarve. This highly autonomous role requires delivering exceptional service while taking full ownership of the stay, from welcome to departure.

You will serve as the primary guest contact, anticipate preferences, and lead the villa team to create truly personalized and memorable experiences, partnering with housekeeping, F&B, maintenance and