Ecommerce Business Systems Product Owner

Bose Corporation; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A leading audio technology company in Lisbon is looking for a Site Experience Product Owner. You will oversee the customer experience strategy on our Salesforce platform, prioritize development tasks, and ensure high product performance. Ideal candidates have a strong background in the Enterprise D2C space and excellent leadership skills. Join us to shape exceptional customer journeys!

Qualificações

• 3+ years of experience in the Enterprise D2C space.
• Experience working with or in content management systems.
• Familiarity with web analytics tools.

Responsabilidades

• Own the website customer experience strategy and roadmap.
• Define and prioritize the product backlog in alignment with business goals.
• Monitor post-launch performance to ensure quality and benefit realization.

Conhecimentos

Analytical skills

Leadership

Customer-centric mindset

Negotiation

Ferramentas

Salesforce Commerce Cloud

Google Analytics

Descrição da oferta de emprego

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for more than 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

At Bose, we are constantly learning and constantly curious. We never stop imagining what better sound sounds like. The Product team leads the transformation of ideas through research, design, development, marketing, and sales, unleashing the transformative power of sound and delivering the best products on the market.

Job Description

Our product owner team prides ourselves in putting the customer at the center of everything we do and look to provide seamless journeys to meet their needs. We are looking for a dynamic leader to own the website experience across awareness and consideration within the customer journey on our Bose.com Salesforce platform.

You are responsible for driving customer engagement, maximizing the value of the product capabilities, ensuring product health and performance, and prioritizing the work of the Development Team. You represent the business stakeholders and are the voice of the customer.

As the Site Experience Product Owner, you will work closely with business leaders in our Direct to Consumer organization, including eCommerce, Customer Service, and Marketing to understand our business strategy and translate those needs into EPICS and Stories for your development team to deliver.

As a strategic leader, you must partner with our strategy team to define and articulate business value to build a prioritized backlog. You must be passionate about defining and building amazing experiences for our customers and bring innovative ideas and solutions to the business.

What do you do?

• Keep current with industry trends and emerging solutions related to digital Consumer journeys, behaviors, and experience
• Own the website customer experience strategy, roadmap, and execution for the awareness and consideration phases of the customer journey
• Work with teams to develop our product features and improvements with a focus on the customer
• Define scope and business value of features by leveraging data captured through testing and experimentation
• Define, prioritize, and maintain the product backlog in alignment with business goals, customer needs, and stakeholder input
• Make product implementation plans, highlight key milestones and releases and communicate proactively with stakeholders
• Provide business validation on solutions as they are developed
• Partner with the business to ensure end-user acceptance testing
• Monitor post-launch performance to ensure quality and benefit realization

How do you make a difference?

• You have experience working on Salesforce platform, specifically Commerce Cloud
• 3+ years of experience in the Enterprise D2C space
• Great analytical and problem-solving skills
• Excellent communications and leadership skills
• Experience working with or in content management systems
• Familiarity with web analytics tools (Google Analytics)
• You are a strong leader and key member of the Agile team
• You have an in-depth understanding of your product
• You are able to quickly assess any situation and communicate efficiently with the engineering team
• You show a customer centric mindset and act accordingly
• You are delivery oriented and know where your priorities are
• You are a good negotiator and can make trade-offs between various interests
• You have a keen eye for details
• You have a growth mindset

Ideally, You Have Experience And Expertise With

• Digital customer journey concepts
• Understand design thinking techniques in order to refine product features
• Developing roadmaps
• Effective collaboration with external and internal partners.
• Establishing the sequence of backlog items based on program priorities, events, and dependencies with other teams
• Operating as part of an extended Product Management Team, usually reporting to a Business or Service Owner
• Understand how the Enterprise Backlog Model operates with Epics, Capabilities, Features, and Stories and are experienced with SAFe
• Implementing strategies to minimize operations work through quality delivery, self-service automation, and self-healing solutions

If you are a dedicated and innovative individual who thrives on contributing to exceptional customer experiences within a collaborative Agile environment, we encourage you to join us at Bose and be a driving force in shaping our future.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.