E11MP: Clearance Broker - Associate

FedEx Group; Porto; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition Assistance Program

Employee Assistance Program

Discounted shipping

Training and development

Learning resources

Career opportunities

FedEx brand strength

Global network

Resumo da oferta

FedEx is seeking a Clearance Broker in Porto to join its Customs Clearance team. You will review shipment data and ensure compliant declarations, using in-house systems to process documents and communicate with customers and authorities.

You will resolve routine disputes, build customer relationships, and operate under tight deadlines in a busy environment, contributing to FedEx’s Trusted Global Logistics network.

Qualificações

• Experience or working knowledge of key clearance related principles, Import/Export processes and regulatory requirements.
• CHIEF entries and commercial flights processing is desired.
• Customer focused with excellent communication skills.
• Attention to detail and the ability to make sound numerical decisions within tight time deadlines.
• Good analytical and problem-solving skills.
• Good Microsoft Office and PC skills.

Responsabilidades

• Review shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied.
• Using in-house systems to create accurate and legally compliant clearance declarations.
• Contacting customers or government agencies to clarify information when needed.
• Resolving routine customer and customs disputes.
• Building effective relationships with our customers and helping them to choose the best suited clearance services.
• Working within tight time frames in a busy office environment.

Conhecimentos

Teamwork

Customs clearance knowledge

Customer service

Attention to detail

Numerical decision making

MS Office

Communication skills

Descrição da oferta de emprego

We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Reviewing shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied
• Using in-house systems to create accurate and legally compliant clearance declarations
• Contacting customers or government agencies to clarify information when needed
• Resolving routine customer and customs disputes
• Building effective relationships with our customers and helping them to choose the best suited clearance services
• Working within tight time frames in a busy office environment

What do you bring with you:

• Good team working skills with experience of contributing to team performance in a busy office environment
• Experience or working knowledge of key clearance related principles, Import/Export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired
• Customer focused with excellent communication skills
• Attention to detail and the ability to make sound numerical decisions within tight time deadlines
• Good analytical and problem-solving skills
• Good Microsoft Office and PC skills

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Job Description Summary
Clearance Operations; Storage; Fashion & Solutions; Ground Operations: Clearance & Brokerage Operations; Brokerage Administration Services; Cage Handling; Clearance Customer Service

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.