Dutch Technical Customer Support In Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Relocation support

Health & Life Insurance

Onsite work environment

Resumo da oferta

A Cross Border Talents procura um Técnico de Suporte ao Cliente com foco técnico para atuar em Lisboa. Será o primeiro contacto dos clientes com questões técnicas, auxiliando com configurações, troubleshooting e suporte de produto, por telefone, email e chat.

Requisitos incluem proficiência em holandês (C1/C2) e inglês (B2), cidadania da UE ou residência válida em Portugal, fortes competências de comunicação e capacidade analítica.

Qualificações

• Proficiência em holandês (C1/C2) e inglês (B2).
• Experiência em suporte ao cliente ou suporte técnico é mais-valia.
• Cidadania da UE ou residência válida em Portugal.
• Excelentes habilidades de comunicação e raciocínio analítico.

Responsabilidades

• Fornecer suporte técnico profissional por telefone, email, chat e outros canais.
• Assistir clientes com questões técnicas, funcionalidades do produto e configurações.
• Diagnosticar problemas técnicos identificando a causa raiz e apresentando soluções passo a passo.
• Conduzir clientes por processos de troubleshooting com linguagem clara.
• Escalar casos complexos para equipes especializadas quando necessário.
• Documentar interações e resoluções em sistemas internos.
• Colaborar com equipes técnicas para resolução oportuna de problemas.
• Atualizar-se sobre recursos do produto e procedimentos de troubleshooting.

Conhecimentos

Idioma holandês

Inglês

Mentalidade analítica

Apoio ao cliente

Descrição da oferta de emprego

Descrição do cargo

Grow Your Career as a Technical Customer Specialist!

Join a professional and customer-focused team providing reliable technical assistance and helping users get the most out of their products and services. If you enjoy troubleshooting, solving problems, and supporting customers in a fast-paced environment, this is a great opportunity to strengthen your technical and customer service skills.

Role Overview

As a Technical Customer Specialist, you will be the main point of contact for customers experiencing technical questions or issues. You will assist users with troubleshooting, account and platform-related concerns, technical configurations, and general product support, ensuring every customer receives clear, efficient, and professional assistance.

Key Responsibilities

• Provide professional technical support via phone, email, live chat, and other communication channels.


• Assist customers with technical questions, product functionality, account access, configurations, and troubleshooting.


• Diagnose technical issues by identifying the root cause and providing clear, step-by-step solutions.


• Guide customers through troubleshooting processes and explain technical information in an easy-to-understand manner.


• Resolve technical concerns efficiently while maintaining high standards of customer satisfaction and service quality.


• Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions in internal systems.


• Escalate complex technical cases to specialized teams when further investigation is required.


• Collaborate with internal technical and support teams to ensure timely and effective issue resolution.


• Follow established technical procedures, service standards, and company guidelines during all customer interactions.


• Identify recurring technical issues and provide relevant feedback to improve products, processes, and the overall customer experience.


• Stay up to date with product features, technical updates, troubleshooting procedures, and internal processes through continuous training and development.

Qualifications

• Language Skills: Proficiency in


• Dutch (C1/C2)


• and


• English (B2)


• Experience: experience in CS or Tech CS is a plus


• Skills:


• Strong communication, analytical mindset, and client-support ability


• Eligibility:


• EU citizenship or valid Portuguese residency

Why Join Us?

• Competitive Salary:


• Compensation that reflects your skills and potential.


• Performance Bonus:


• Recognition for outstanding results.


• Meal Allowance:


• Daily support for your meals.


• Transportation Support:


• Assistance with commuting costs.


• Relocation Support:


• Assistance to make your move and transition to your new location as smooth as possible.


• Health & Life Insurance:


• Comprehensive coverage for your peace of mind.


• Onsite Work:


• Work in a collaborative and professional office environment.

If you're looking for a role where your digital marketing experience makes a real impact - and where you can build your career in Lisbon - this is for you.