(Dutch) Technical Customer Advisor for Tech Company

Eugenia Talent; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading tech support company in Lisbon is seeking a Technical Customer Advisor to assist clients in resolving technical issues. The role requires native Dutch and fluent English communication skills, with responsibilities including customer support via phone and email. The ideal candidate is proactive, detail-oriented, and has experience with CRM systems. Benefits include a competitive salary, performance bonuses, and accommodation options.

Serviços

Performance bonuses

Signing bonus

Accommodation provided for a special fee

Initial training and continuous learning opportunities

Team building activities

Great office space with nearby restaurants and shops

Qualificações

• Experience in customer support is a plus.
• Native Dutch speaker.
• Able to work in a team environment.

Responsabilidades

• Help customers resolve technical problems.
• Assist clients via telephone and email.
• Identify and propose solutions for technical issues.
• Deliver a high level of service to clients.

Conhecimentos

Excellent communication skills in Dutch

Fluency in English

Proactive and good with time management

Ability to multi-task

Strong phone call skills

Social media proficiency

Ferramentas

CRM systems

Descrição da oferta de emprego

(Dutch) Technical Customer Advisor for Tech Company

Job Openings (Dutch) Technical Customer Advisor for Tech Company

About the job (Dutch) Technical Customer Advisor for Tech Company

Type of position

Full-time position

Key languages

Sector

About our Client

Are you a passionate for Customer Service? Would you like to work for a company that is leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native Dutch and you would like to work in Lisbon, reach out to us!

The Offer

• Help customers resolve technical problems associated with the products or services
• Assist clients on the telephone, email and other channels in a genuine manner
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose a solution for the technical issue
• Provide good customer service, making sure the client is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements

• Excellent communication skills in Dutch and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media
• Salary package with performance bonuses
• Signing Bonus
• Accommodation provided for a special fee
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process

• Submit your application and dont forget to send an updated CV
• Get a call by our Recruitment Specialist