Dutch speaking Customer Support Operator for B2B clients(m/f/d)

AUTODOC; Porto; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Meal Allowance

Healthcare Plan

Learning & Development

Language classes

Hybrid work

Employee discounts

Job summary

AUTODOC is seeking a Dutch-speaking customer service specialist in Porto, Portugal, handling corporate client inquiries via chat, phone and email. You will gather feedback, manage orders, and build lasting client relationships in a fast-paced, hybrid work environment.

Responsibilities include collaborating with marketing on surveys and proposals, contributing to new feature development, and ensuring high client satisfaction with minimal supervision.

Qualifications

• Native Dutch speaker with English at least B1.
• Strong knowledge of customer service processes.
• Good communication with clients, 1+ year experience.
• Basic automotive industry knowledge.

Responsibilities

• Be the go-to expert for corporate clients across chat, phone and email.
• Gather client feedback to inform market insights.
• Update clients on order status to boost loyalty.
• Build partnerships beyond order processing.
• Make independent decisions on medium/high complexity matters.
• Join working groups to shape new functionality.
• Collaborate with marketing on surveys, research and proposals.

Skills

Customer service

Client communication

Automotive knowledge

Decision making

Tools

TecDoc

Partlink

Job description

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.

Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

Responsibilities

• Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
• Gather valuable feedback from clients and become our eyes and ears in the market
• Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
• Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
• Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
• Jump into working groups to help shape new functionality development and testing - your ideas matter here
• Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Qualifications

Requirements

• You are native Dutch speaker and English B1
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry

Will be a plus:

• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink).

Additional Information

• Full time contract (40 hours a week)
• Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off;
• Annual vacation of 25 working days and 1 additional day off on your birthday
• Day off on Municipality day and Carnaval
• Meal Allowance (8 euros per working day)
• Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
• Mental Wellbeing Program through the OpenUp platform
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Exclusive retail discounts via our ‘Benefits at Work’ portal
• Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
• Free English and German language classes (after probation period)
• Flexible working hours and hybrid work
• This job was posted on 15.10.2026, and is considering applications up to 6 weeks from this date.