Dutch Customer Specialist – Coffee Brand | Lisbon

BlueView Talent; Almada; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite work

Professional development

Job summary

BlueView Talent is seeking a Customer Specialist to join our international coffee brand support team in Portugal. You will handle inquiries across phone, email, and live chat, guiding customers through orders, deliveries, payments, and services with accuracy and care.

You will work closely with colleagues to resolve issues, meet KPIs for customer satisfaction, and stay informed about product offerings while delivering a friendly, professional experience at every touchpoint.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency.
• Excellent communication, analytical thinking, and attention to detail.

Responsibilities

• Provide friendly customer support via phone, email, live chat, and other channels.
• Respond to inquiries about products, orders, deliveries, payments, and services.
• Understand customer needs and offer accurate, timely solutions.
• Guide customers through ordering processes and product information.
• Record interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues.
• Meet KPIs related to customer satisfaction, service quality, and response times.
• Participate in ongoing training to stay updated on products and policies.

Skills

Dutch language

English language

Job description

Build Your Career in Customer Support – Coffee Brand!

Are you passionate about customer service and enjoy helping people find the right solutions? Join an international, customer-focused team representing a well-known coffee brand, where you’ll contribute to delivering excellent service and creating positive customer experiences. If you are a good communicator, attentive to detail, and enjoy working in a dynamic environment, this opportunity is a great way to develop your customer support skills while gaining experience with an international brand.

Role Overview

As a Customer Specialist, you will be a key contact for customers, assisting them with inquiries and requests related to coffee products, orders, deliveries, payments, and available services. You will provide support through phone, email, live chat, and other communication channels, ensuring customers receive accurate information, practical solutions, and a smooth experience at every stage of their journey.

Key Responsibilities

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries about coffee products, orders, deliveries, payments, and general product or service information.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Guide customers through ordering processes, product information, and relevant services.
• Handle customer concerns, complaints, and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions, requests, and resolutions accurately in internal systems.
• Refer complex or exceptional cases to the appropriate departments when necessary.
• Collaborate with internal teams to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about coffee products, brand offerings, company policies, and customer service procedures through ongoing training and development.

Requirements

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.