Dutch Customer Agent in Lisbon | Day Shifts

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health insurance

Life insurance

Onsite office

Professional development

Job summary

Cross Border Talents in Lisbon is seeking a Customer Specialist to join an international automotive support team. You will assist customers via phone, email, and live chat, handling inquiries about vehicles, services, warranties, and after-sales support.

You will work in a fast-paced environment, aiming to deliver accurate information, timely solutions, and a high-quality customer experience. The role requires fluent Dutch and English, EU citizenship or Portuguese residency, strong

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive mindset

Responsibilities

• Provide friendly, professional customer support through phone, email, live chat, and other channels.
• Respond to inquiries regarding vehicles, automotive products, maintenance, warranties, and after-sales assistance.
• Assist customers with questions about vehicle features, service appointments, repairs, and maintenance procedures.
• Provide accurate information about warranty coverage, service conditions, and company policies.
• Handle customer complaints, service-related concerns, and requests with professionalism and solution-oriented approach.
• Understand customer needs and deliver timely, effective solutions while maintaining high service standards.
• Record customer interactions, inquiries, and resolutions in internal systems.
• Escalate complex technical questions or exceptional cases to the appropriate departments when necessary.
• Coordinate with internal teams and service partners to investigate concerns and ensure timely resolution.
• Meet KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about automotive products, vehicle technologies, company policies, and customer service procedures through ongoing training and development.

Skills

Analytical skills

Creative thinking

Communication

Job description

Build Your Career in Automotive Customer Support!

Are you passionate about customer service and interested in the automotive industry? Join an international team supporting customers of a leading global automotive group with a diverse portfolio of well-known vehicle brands. This is an excellent opportunity to develop your customer service skills while contributing to a high-quality customer experience in a dynamic, international environment.

Role Overview:

As a Customer Specialist, you will assist customers with inquiries and requests related to vehicles, automotive services, maintenance, warranties, and after-sales support.

You will provide assistance through phone, email, live chat, and other communication channels, ensuring customers receive accurate information, practical solutions, and professional support throughout their customer journey.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries regarding vehicles, automotive products, maintenance services, warranties, and after-sales assistance.
• Assist customers with questions about vehicle features, service appointments, repairs, and maintenance procedures.
• Provide accurate information about warranty coverage, service conditions, and relevant company policies.
• Handle customer complaints, service-related concerns, and requests with professionalism and a solution-oriented approach.
• Understand customer needs and deliver timely, effective solutions while maintaining high service standards.
• Record customer interactions, inquiries, and resolutions accurately in internal systems.
• Escalate complex technical questions or exceptional cases to the appropriate departments when necessary.
• Coordinate with internal teams and service partners to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about automotive products, vehicle technologies, company policies, and customer service procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.