Doorman (Porteiro) - ME Lisbon

Meliá Hotels International; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading hotel chain in Lisbon is looking for a Guest Service Agent to assist guests with their needs while ensuring exceptional service standards. Responsibilities include providing welcome services, assisting with information, and maintaining a clean environment. Candidates should have a hospitality degree and prior experience in customer service, fluent in Portuguese and English. Join us for a rewarding career in a supportive environment.

Serviços

Flexible compensation and discounts

Participation in rewards programs

Qualificações

• Minimum 1 year of experience in the role.
• High level of Portuguese and advanced English.
• Quality and customer service oriented.

Responsabilidades

• Ensure that guests receive a warm welcome and farewell.
• Assist guests with doors and taxi service.
• Provide information on points of interest and hotel services.
• Maintain the cleanliness of the hotel entrance and lobby.
• Stay informed about daily events and respond to guest complaints.

Conhecimentos

High level of Portuguese

Advanced English

Hospitality oriented

Customer service orientation

Formação académica

Hospitality degree

Descrição da oferta de emprego

Overview

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission

Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards.

Responsibilities

• Ensure that guests receive a welcome and farewell according to brand standards.
• Assist guests by opening and closing car doors, hotel doors, and elevators.
• Help guests secure taxi service.
• Ensure the hotel entrance is staffed at all times.
• Provide guests with information on points of interest, nearby areas, hotel services, and exits.
• Keep the hotel entrance and lobby clean and organized.
• Ensure that guests receive all information about hotel services and amenities upon check-in.
• Stay informed about daily events, groups, VIPs, etc.
• Maintain constant communication with the front desk.
• Respond to any guest complaints or concerns.

What We Are Looking For

• Minimum 1 year of experience in the role.
• High level of Portuguese and advanced English
• Hospitality degree.
• Quality and customer service oriented.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

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