Debt Collections Agent - Dutch Market (m/w/x)

Grover; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A tech subscription company in Lisbon is seeking a Debt Collections Agent for the Dutch market. Responsibilities include contacting customers about overdue payments, negotiating payment plans, and updating account statuses. The ideal candidate will have experience in debt collection, proficiency in Dutch and English, and strong communication skills. Flexible working hours and benefits are offered.

Serviços

Flexible working hours

Mental health support

Physical health support

Annual learning budget

Exclusive discounts for friends and family

Qualificações

• First experience in Debt Collection is preferred.
• Basic understanding of accounting principles is beneficial.
• Excellent communication and negotiation skills are essential.
• Fluency in Dutch (C1) and English (C1) is required.

Responsabilidades

• Contact customers via phone and email regarding overdue payments.
• Negotiate deadlines or payment plans with customers.
• Investigate and resolve discrepancies in accounts.

Conhecimentos

Debt Collection experience

Accounting principles understanding

Multitasking ability

MS Office

Salesforce

Communication skills

Negotiation skills

Fluent in Dutch

Fluent in English

Ferramentas

Salesforce

MS Office

Descrição da oferta de emprego

Debt Collections Agent - Dutch Market (m/w/x)

Lisbon, Lisboa, Portugal

About Grover

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

We are looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in Lisbon.

What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

• First experience in Debt Collection
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in Dutch (C1 min) and English (C1 min)

What you will love about us:

• Flexible working hours combined with a semi-remote work structure
• Mental health support with Nilohealth
• Physical health support with ClassPass
• Annual learning budget of 750€ per year
• Exclusive Grover Tech discount for your friends and family

Looking forward to e-meeting you!

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