(Danish) Customer Success Executive

Eugenia Talent; Lisboa; Híbrido; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

A recruitment agency is seeking a Customer Success Executive in Lisbon, Portugal. The ideal candidate will be fluent in Danish and advanced in English, responsible for enhancing customer relationships in the leisure industry. The role includes customer communication via various channels, maintaining partnerships, and utilizing upselling opportunities. This position is full-time and hybrid with a dynamic team environment offering growth opportunities.

Serviços

Monthly meal allowance

Monthly performance bonuses

Growth opportunities in a dynamic team

Qualificações

• Fluent in Danish and advanced English.
• Experience in Customer Service or Hospitality is a plus.

Responsabilidades

• Communicate with customers via multiple channels.
• Maintain partnerships and identify upselling opportunities.
• Provide knowledgeable answers about product details.
• Ensure actions are recorded for each customer case.
• Collaborate with internal teams to meet customer needs.
• Data entry and keeping track of customer inquiries.
• Promote company innovations to clients.

Conhecimentos

Excellent communication skills in Danish & English

Excellent phone etiquette

Ability to multi-task

Organizational skills

Interpersonal skills

Descrição da oferta de emprego

About the job (Danish) Customer Success Executive

Type of position

Full-time position
Hybrid

Key languages

Fluent level of Danish
Advanced English

Sector

About our Client

This is an incredible opportunity for a relationship focused individual, with great attitude and passion for service. The ideal candidate loves talking to people and is at ease speaking in English and is fluent in Danish. You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure industry!

The offer

• Communicate with customers and clients via phone, email, skype and chat
• Maintain partnerships and use every upselling opportunity wisely!
• Provide knowledgeable answers to questions about product, pricing and availability
• Record specific details & ensure actions taken on each and every case
• Work with internal departments to meet customers needs
• Data entry in various platforms
• Upselling and cross-selling techniques
• Ensure all clients are aware of the companys innovations
• Being an ambassador for the company

Requirements

• Excellent communication skills verbal and written in Danish &English
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience in Customer Service or Hospitality will be valued!
• Montly meal allowance
• Monthly performance bonuses
• Be a part of a unique, energetic and dynamic team where you will find plenty of growth opportunities!

The Process

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!