Czech Team Manager for an e-commerce company - Lisbon, Portugal

Phiture; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A dynamic online marketplace based in Lisbon is seeking a talented Czech Team Manager. Responsibilities include supervising a team to achieve corporate goals and coaching advisors for success. Candidates must be fluent in Czech and English, have call center experience, and possess excellent communication skills. The role is on-site with a Monday to Friday schedule, offering competitive wages and benefits including private healthcare and growth opportunities.

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness programs

Job stability

Qualificações

• Minimum of 6 months of call center experience preferably as Team Manager or product specialist.
• Ability to organize, prioritize, and multi-task.
• Must hold EU citizenship or valid work permit for Portugal.

Responsabilidades

• Supervise and coach an assigned team to meet client goals.
• Conduct regular performance reviews and maintain communication.
• Ensure compliance with regulations and company policies.

Conhecimentos

Native or proficient level of Czech

Proficient level of English

Excellent communication skills

Effective time management

Interpersonal and leadership skills

Formação académica

Bachelor’s degree or directly related work experience

Descrição da oferta de emprego

Overview

Come and work with us. We are looking for a talented and accomplished Czech Team Manager to supervise an assigned team to meet or exceed client / corporate goals, and to coach and motivate advisors by providing the skills and knowledge to perform their job. Our client is an online marketplace operated in a number of countries, offering heavily discounted goods shipped to consumers directly from China.

Responsibilities

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management / etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team, actively collaborating in the development of the advisors' activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

Qualifications

• Native or proficient level of Czech (mandatory)
• Proficient level of English (mandatory)
• A proficient second language will be a plus
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 8 am to 5 pm)

Knowledge and abilities

• People-oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education and Experience

• Bachelor’s degree or directly related work experience
• Previous relevant experience as Team Manager

Specific Requirements

• Availability to travel
• Out-of-hours support

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!