Czech Data Annotation Advisor for an e-commerce company - Portugal

Sitel; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer service provider is seeking a Czech-speaking professional for a data annotation role in Lisbon or Porto. You'll ensure accuracy in data labeling while collaborating with a team to maintain high-quality datasets. Must hold EU citizenship or a valid work permit for Portugal. This role offers a competitive salary, professional training, and a range of benefits including private healthcare.

Serviços

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Qualificações

• Native or proficient level of Czech (C2).
• Intermediate level of English (B2).
• Excellent communication skills.
• Able to interact positively with peers and supervisors.
• Must hold EU citizenship or valid work permit for Portugal.

Responsabilidades

• Review and annotate data according to guidelines.
• Ensure accuracy in data labeling.
• Collaborate with team to maintain high-quality datasets.

Conhecimentos

Czech (C2)

English (B2)

Communication skills

Customer satisfaction measurement

Reliability

Technical aptitude

Stress management

Descrição da oferta de emprego

Overview

Come and work with us.

Are you Czech native or fluent with strong communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you!

Our client is an online marketplace operated in a number of countries, offering heavily discounted goods which are mostly shipped to consumers directly from China.

Responsibilities

• Reviewing and annotating data based on provided guidelines and criteria.
• Ensuring accuracy and consistency in data labeling and annotation.
• Identifying and resolving discrepancies or ambiguities in data annotations.
• Collaborating with team members to maintain high-quality annotated datasets.
• Adhering to project deadlines and quality standards.
• Providing feedback on annotation guidelines and suggesting improvements.
• Maintaining confidentiality and security of sensitive data.
• Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

Qualifications

• Native or proficient level of Czech (C2)
• Intermediate level of English (at least B2)
• Excellent listening and written/oral communication skills
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Familiarity with ticketing systems
• Experience with policy work, or help resource project management
• Able to follow guidelines and instructions
• Ability to think outside the box
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon or Porto)

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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