Czech Customer Service Representative

CBTalents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider in Lisbon is seeking a Czech Customer Service Representative. You will assist clients with their banking needs and ensure a positive customer experience. The ideal candidate is fluent in Czech and English, has strong problem-solving skills, and enjoys helping others. This role offers a competitive salary of up to 1260 EUR per month, a comprehensive relocation package, and a chance to work in a multicultural environment.

Serviços

Private health insurance

Competitive salary

Relocation package including accommodation

Qualificações

• Enthusiastic about helping others and resolving problems.
• Willing to work rotating shifts.

Responsabilidades

• Assist customers in managing accounts and transactions effectively.
• Provide clear information about bank offerings.
• Address customer questions with comprehensive solutions.
• Deliver courteous and professional service.

Conhecimentos

Fluent in Czech (C1 level)

Fluent in English (B2 level)

Strong interpersonal skills

Problem-solving skills

Descrição da oferta de emprego

About the job Czech Customer Service Representative

Location: Lisbon, City Center
Start Date: December 16, 2024

Are you passionate about delivering exceptional customer service and building lasting relationships? Join our Customer Service team for the Czech market, representing one of the leading global banking institutions with operations in 19 countries. This is your chance to work in a dynamic and multicultural environment in sunny Lisbon!

About the Role

As a Customer Service Representative, you will be the voice of a globally renowned banking institution, assisting clients with their banking needs and fostering positive customer experiences. You will handle inbound and outbound calls, support back-office projects, and ensure a seamless customer journeyall in Czech and English.

Key Responsibilities

Support Bank Customers: Assist customers in managing accounts and transactions effectively.

Explain Products and Services: Provide clear and concise information about the banks offerings.

Resolve Inquiries: Address customer questions with comprehensive solutions.

Foster Brand Loyalty: Deliver courteous and professional service to uphold the banks reputation.

Adaptable Scheduling: Work rotating shifts to ensure customer support at all times.

Your Skills and Experience

Language Skills: Fluent in Czech (C1 level) and English (B2 level).

Customer-Centric: Enthusiastic about helping others and resolving problems.

Communication: Strong interpersonal and problem-solving skills.

Flexibility: Willing to work rotating shifts.

• Training:

  • 10-day paid training program (92.80 EUR /week).

  • Training conducted in English.

  • Successful training completion leads to an employment contract.

• Salary Package options: 1060.50 EUR gross/month (includes base salary, room allowance, Christmas and holiday bonuses, and food allowance).

  1260.00 EUR gross/month (includes base salary, Christmas and holiday bonuses, and food allowance).

• Private health insurance.

Work Schedule

Hours: 40 hours/week (8 hours/day + 1-hour lunch break).

Days Off: Two days per week (assigned by shift manager, schedule shared 4 weeks in advance).

Shifts: Monday to Friday, 7:00 AM 4:00 PM.

Relocation Package

• Travel Support:

  • Airport pick-up and assistance with administrative registration in Portugal.

  • Reimbursement of initial flight expenses.

  • Complimentary annual round-trip flight to your home country (within the EU).

• Accommodation:

  • Fully furnished and equipped shared apartments.

  • All utility costs covered.

  • Free Portuguese lessons and access to fun activities like cooking and sports.

Hiring Process

Application review by the client.

Online language assessment.

Interview with the client.

Ready to take the leap and advance your career with a leading banking institution in Lisbon? Apply now and lets start your journey to success!

Note: This is a temporary contract with a 1-month trial period and potential for renewal or permanency.

Why Choose Us?

Work with one of the worlds top banking institutions.

Enjoy a competitive salary, exciting benefits, and an enriching relocation experience.

Be part of a dynamic, international team in one of Europe\'s most vibrant cities.

Apply Today and Secure Your Place in the Banking World!