Cybersecurity & Network Incident Analyst

Jolera Inc.; Porto; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Competitive benefits

Company events & recognitions

Career development opportunities

Resumo da oferta

Jolera Inc. is seeking a GIRC Analyst to monitor, analyze, and respond to security incidents across client IT infrastructures, acting as the first line of defense. This role requires vigilance across networks, endpoints, and cloud environments.

You will handle alerts from endpoints, firewalls, SIEM, and server infrastructure, while coordinating with teams to improve processes and documentation, ensuring timely responses and high customer satisfaction.

Qualificações

• Technical training (Level 5 CET/CTESP equivalent).
• Certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity.
• Equivalent experience in similar roles.
• Strong knowledge of networking, systems, and security monitoring.

Responsabilidades

• Monitor security alerts from endpoint protection, firewalls, and SIEM tools.
• Analyze and triage security alerts and incidents to determine root cause; identify threats.
• Monitor network devices for health and connectivity.
• Respond to alerts related to link failures, latency, and unusual outbound traffic.
• Monitor server uptime, performance, and infrastructure alerts.
• Check status of scheduled tasks, backup jobs, and patch deployments.
• Elevate issues within internal SLAs and collaborate to improve processes.
• Deliver high standard customer service and keep stakeholders informed.

Conhecimentos

Problem-solving

Communication

Team collaboration

Time management

Formação académica

Level 5 CET/CTESP equivalent

Networking Certification

Windows Server Certification

Cloud and Cybersecurity Certifications

Ferramentas

Networking

Windows Server

Public Cloud solutions

Enterprise Backup Solutions

EDR Solutions

XDR Solutions

ConnectWise / ServiceNow

Meraki / FortiManager / Barracuda

Veeam / Datto / Barracuda Cloud Control

N-Central

SentinelOne / Crowdstrike / ELK / Microsoft Sentinel

Descrição da oferta de emprego

Jolera Inc. is seeking a GIRC Analyst to monitor, analyze, and respond to security incidents across client IT infrastructures, acting as the first line of defense. This role requires vigilance across networks, endpoints, and cloud environments.

You will handle alerts from endpoints, firewalls, SIEM, and server infrastructure, while coordinating with teams to improve processes and documentation, ensuring timely responses and high customer satisfaction.