Customer Support Specialist (Spanish Market)

Phiture; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading mortgage technology firm in Lisbon is seeking a Customer Support Specialist to assist mortgage brokers and credit intermediaries. The role involves responding to client inquiries, troubleshooting issues, and leading onboarding sessions. Ideal candidates should be fluent in Spanish, have over a year's experience in customer support, and possess strong communication skills. This position offers a chance to develop a career within the fintech ecosystem.

Qualificações

• 1+ year of experience in Customer Success or Customer Support, ideally in SaaS.
• Comfortable with technology and software platforms.
• Willingness to travel occasionally to Lisbon for training.

Responsabilidades

• Respond to client inquiries in a timely and professional manner.
• Diagnose and resolve common customer problems.
• Help users navigate the platform and share useful tips.
• Identify recurring issues and share insights with teams.
• Lead client onboarding sessions for a smooth start.

Conhecimentos

Fluency in Spanish

Good communication and presentation skills

Organized and proactive

Problem-solving mindset

Friendly and empathetic attitude

Descrição da oferta de emprego

At Finsolutia, we’re looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform.

As part of our A-team, you’ll be the key contact person for our clients, guiding them through onboarding, sharing best practices, helping them unlock the full potential of our solution and report trouble tickets.

Ready to come aboard?

Your Role in This Journey

• Customer Support: Respond to client inquiries through our support system (Intercom) in a timely, professional, and empathetic manner.
• Issue Troubleshooting: Diagnose and resolve common customer problems, escalating more complex issues to product or development teams when needed.
• Platform Guidance: Help users understand how to navigate our platform, sharing tips and tutorials as needed.
• Customer Feedback: Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience.
• Customer Onboarding: Lead and support onboarding sessions for new clients, ensuring a smooth and engaging start on the platform.
• Internal Collaboration: Participate in internal team syncs to align on common customer challenges and solutions.
• Training & Webinars: Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments.

What We Expect From You

• Fluency in Spanish at a native level.
• Minimum 1+ year of experience in Customer Success, Customer Support, or another client-facing role, ideally in SaaS, Fintech, or Proptech industries.
• Good communication and presentation skills - confident in leading meetings, webinars, and product demos.
• Organized, proactive, and able to multitask in a dynamic SaaS environment.
• A problem‑solving mindset with a desire to help people.
• A fast learner who is comfortable with technology and software platforms.
• A friendly, empathetic, and patient attitude.
• Someone who wants to start or boost a career in the fintech ecosystem.
• Willingness to travel occasionally to Lisbon to receive initial training on the platform, internal processes, and service standards.

Bonus Points

• Fluency in English (verbal and written).
• Fluency in Portuguese (verbal and written).
• Some knowledge and hands‑on experience with Intercom.
• Familiarity with mortgage, consumer, or automotive credit solutions and their legal frameworks.

About Us

Finsolutia established in the world of credit servicing and has since evolved into a leader in mortgage technology, transforming the way mortgage ecosystems are managed.

Headquarters in Madrid and Lisbon, our team of over 400 highly skilled professionals combines deep expertise with cutting‑edge, AI‑driven technology to deliver tailored, end-to-end mortgage solutions.

We empower organizations of any size with innovative technology and specialized business expertise to streamline mortgage loan processes, unlocking efficiency and fueling growth through leading technical solutions powered by artificial intelligence.

Know more about Finsolutia here: https://www.finsolutia.com/

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