Customer Support Specialist (Portuguese Speaking)

Neo Group; Portugal; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A dynamic company in the customer support sector is seeking a Portuguese-speaking Customer Support Specialist in Portugal. This role involves providing exceptional service to customers, resolving issues, and maintaining records. Ideal candidates are fluent in Portuguese and English, possess strong communication skills, and have a customer-focused mindset. The company offers a range of benefits, including paid leave and language courses.

Serviços

Paid day off for birthday month

100% salary for 14 days sick leave

Free online English courses

Annual leave: 20 working days

Team-building activities

Qualificações

• Experience in customer support or a similar role is preferred.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work shifts including weekends.

Responsabilidades

• Provide support to Portuguese-speaking customers via calls, chats, and emails.
• Resolve customer complaints and issues.
• Maintain accurate records of customer interactions.

Conhecimentos

Fluent in Portuguese

Fluent in English

Excellent communication skills

Problem-solving skills

Customer-focused mindset

Descrição da oferta de emprego

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Customer Support Specialist (Portuguese Speaking)

Client: Neo Group

Location: Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 54228c2ac9ed

Job Views: 6

Posted: 24.08.2025

Expiry Date: 08.10.2025

Job Description:

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career filled with exciting challenges and opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will provide exceptional service and support to our Portuguese-speaking customers.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in Portuguese via calls, chats, and emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.

Requirements:

• Fluent in Portuguese and English.
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Experience with crypto is a big plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work in shifts – Morning, Afternoon, Night; 5 days a week including weekends.

Additional Benefits:

• Join us on an exciting journey to shape and revolutionize a new market brand.
• Celebrate your birthday month with a fully paid day off, €100 gift, and team wishes.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with free online English courses.
• Join our free Book Club sessions in Russian and English.
• Participate in lively virtual team-building activities—because work should be fun!
• Annual Leave: 20 working days per year.

Ready to redefine the future of iGaming with us? Apply today and be part of something spectacular!