Customer Support Specialist (Italian Speaker)-Consumer Electronics

Cross Border Talents; Sintra; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist fluent in Italian to join our on-site team. You will be the first point of contact for Italian-speaking clients, delivering post-sales technical support and clear product guidance.

Daily duties include diagnosing issues, guiding customers through troubleshooting steps, handling inquiries via phone and email, and escalating complex cases to the right departments.

Qualifications

• Native or C2-level Italian with professional English proficiency.
• Strong customer-centric mindset with excellent written and verbal communication.
• Ability to diagnose issues and follow troubleshooting workflows.
• Proactive, patient and resourceful in addressing customer concerns.
• Residence in Portugal or willingness to relocate to Lisbon.

Responsibilities

• Serve as the primary contact for Italian-speaking customers via phone and email.
• Provide first-class post-sales technical support for appliance brands.
• Perform initial diagnostics and follow troubleshooting workflows.
• Handle inquiries regarding product information, orders, repairs and complaints.
• Escalate complex issues to internal departments as needed.

Skills

Italian language

English language

Customer service

CRM software

Problem solving

Tools

CRM software

Job description

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.