Customer Support Representative for Danish and English Speaker

Cross Border Talents; Lisboa; Presencial; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

A dynamic recruitment firm in Lisbon is looking for a bilingual Customer Support Representative fluent in Danish and English. In this role, you will assist Danish and English-speaking customers by providing exceptional support via various channels. Ideal candidates should have strong communication skills and experience in customer service, and be detail-oriented to effectively handle customer inquiries. The position offers opportunities for growth, flexible hours, and a collaborative team atmosphere.

Serviços

Competitive salary and benefits

Flexible working hours

Opportunities for growth and development

Qualificações

• Fluent in Danish and English (both written and spoken).
• Experience in a customer service, support, or call center environment is preferred.
• Ability to multitask and handle a high volume of customer interactions.

Responsabilidades

• Respond to customer inquiries in Danish and English through email, chat, and phone.
• Document customer interactions and feedback in internal systems.
• Guide users through troubleshooting steps.

Conhecimentos

Fluency in Danish

Fluency in English

Excellent communication skills

Problem-solving skills

Multitasking ability

Attention to detail

Ferramentas

Zendesk

Salesforce

Freshdesk

Descrição da oferta de emprego

Job Summary

We are seeking a bilingual Customer Support Representative fluent in Danish and English to join our customer service team. In this role, you will serve as the first point of contact for our Danish- and English-speaking customers, providing high-quality support via email, chat, and phone. The ideal candidate is empathetic, solution-oriented, and passionate about helping others.

Key Responsibilities

• Respond to customer inquiries in Danish and English through email, chat, and phone.
• Provide accurate, timely, and effective solutions to a variety of customer issues.
• Guide users through troubleshooting steps and explain product features clearly.
• Document customer interactions and feedback in internal systems.
• Escalate complex issues to relevant departments when necessary.
• Maintain a high level of professionalism and empathy with customers at all times.
• Follow internal procedures and contribute to improving support documentation.

Required Qualifications

• Fluent in Danish and English (both written and spoken).
• Experience in a customer service, support, or call center environment is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and handle a high volume of customer interactions.
• Strong attention to detail and ability to work independently.
• Basic computer literacy and experience with customer support tools (e.g., Zendesk, Salesforce, Freshdesk) is a plus.

Preferred Skills

• Familiarity with CRM systems and ticketing platforms.
• Experience supporting SaaS, e-commerce, or digital platforms is an advantage.
• A proactive, can-do attitude and willingness to learn.

What We Offer

• Competitive salary and benefits.
• Flexible working hours
• A multicultural, collaborative, and supportive team environment.
• Opportunities for growth and development within the company.
• Regular team-building activities and recognition for excellent performance.