Customer Support Representative (Dutch and English Speakers)

Cross Border Talents; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A customer support solutions company in Lisbon is seeking a bilingual Customer Support Representative fluent in Dutch and English. In this role, you will respond to customer inquiries, troubleshoot issues, and document interactions efficiently. Ideal candidates will have experience in customer support and be comfortable using various service tools. Join a collaborative team that offers competitive salaries and opportunities for career development.

Serviços

Competitive salary and benefits package

Flexible working hours

Remote work opportunities

Ongoing training and career development support

Qualificações

• Fluent in Dutch C2 or native-level and English (written and spoken).
• Previous experience in a customer support, help desk, or call center environment is preferred.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.

Responsabilidades

• Respond promptly and professionally to customer queries via email, live chat, and phone.
• Troubleshoot customer issues and provide effective, clear, and timely solutions.
• Document all customer interactions accurately in the support ticketing system.

Conhecimentos

Fluent in Dutch

Fluent in English

Strong communication skills

Interpersonal skills

Customer service tools

Ferramentas

Zendesk

Intercom

Salesforce

Descrição da oferta de emprego

Job Summary:

We are looking for a bilingual Customer Support Representative fluent in Dutch and English to join our dynamic support team. You will be responsible for delivering outstanding customer service to our Dutch- and English-speaking users by handling inquiries, solving problems, and ensuring a seamless experience across all touchpoints. This role is ideal for someone who is customer-focused, tech-savvy, and thrives in a fast-paced environment.

Key Responsibilities:

• Respond promptly and professionally to customer queries via email, live chat, and phone in both Dutch and English.
• Troubleshoot customer issues and provide effective, clear, and timely solutions.
• Maintain a deep understanding of our products and services to offer accurate assistance.
• Escalate complex issues to the appropriate internal teams and ensure follow-up.
• Document all customer interactions accurately in the support ticketing system.
• Maintain service-level targets and contribute to customer satisfaction goals.
• Support the development and translation of help center content and FAQs as needed.

Required Qualifications:

• Fluent in Dutch C2 or native-level and English (written and spoken).
• Previous experience in a customer support, help desk, or call center environment is preferred.
• Strong communication and interpersonal skills.
• Comfortable using customer service tools (e.g., Zendesk, Intercom, Salesforce).
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Empathy, patience, and a strong customer-first mindset.

Preferred Skills:

• Experience working in a tech, SaaS, e-commerce, or digital services environment.
• Familiarity with support KPIs and customer experience metrics.
• Basic technical troubleshooting knowledge is a plus.
• Proactive approach with the ability to adapt in a changing environment.

What We Offer:

• Competitive salary and benefits package.
• Flexible working hours and remote work opportunities.
• A collaborative and multicultural team environment.
• Ongoing training and career development support.Opportunities to grow within a fast-paced, innovative company.

If you're passionate about providing exceptional customer support and fluent in both Dutch and English, we'd love to meet you.