Customer Support-Italian Speaker

Velenosi & Meredith Consulting; Coimbra; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A dynamic customer service firm in Portugal is seeking a Customer Support-Italian Speaker to provide exceptional support to Italian-speaking clients. Strong communication skills and fluency in both Italian and English are required. The role offers a competitive salary, multicultural work environment, and opportunities for personal and career development. Apply now to enhance your skills and join the team!

Serviços

Competitive salary and benefits package

Multicultural work environment

Opportunities for growth and career development

Training and support

Qualificações

• Fluent in both Italian and English, written and verbal.
• Experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.

Responsabilidades

• Respond to customer inquiries and provide accurate information.
• Handle and resolve customer complaints.
• Maintain a high level of customer satisfaction.

Conhecimentos

Fluent in Italian

Fluent in English

Customer service experience

Communication skills

Problem-solving abilities

Ferramentas

Microsoft Office

Customer service software

Descrição da oferta de emprego

Overview

Job Title: Customer Support-Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Are you a fluent Italian speaker with a passion for customer service? Do you enjoy helping others and providing excellent support? If so, we have the perfect opportunity for you!

Cbtalents, a leading company in Porto, Portugal, is seeking a Customer Support-Italian Speaker to join our dynamic team. As a Customer Support-Italian Speaker, you will be responsible for providing outstanding customer service to our Italian-speaking clients. You will be the first point of contact for any inquiries or issues, and will be responsible for ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries and provide accurate information and solutions in a timely manner
• Handle and resolve customer complaints in a professional and efficient manner
• Maintain a high level of customer satisfaction by providing exceptional service
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Keep accurate records of customer interactions and transactions
• Stay up-to-date with product and service knowledge in order to provide accurate information to customers
• Identify and escalate priority issues to the appropriate team members
• Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction

Qualifications

• Fluent in Italian and English (both written and verbal)
• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and customer service software
• Willingness to work flexible hours, including weekends and holidays if needed

We Offer

• Competitive salary and benefits package
• A dynamic and multicultural work environment
• Opportunities for growth and career development
• Training and support to enhance your skills and knowledge

If you are a dedicated and customer-oriented individual with a strong proficiency in Italian and English, we would love to hear from you! Apply now to join our team at Cbtalents Cient as a Customer Support-Italian Speaker.