Customer Support for Online Video Streaming platform - Turkish

Cognizant; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Uma empresa de suporte técnico está buscando um profissional para fornecer suporte a clientes de um serviço de streaming mundial. O candidato deve ter pelo menos 12 meses de experiência em atendimento ao cliente e ser capaz de comunicar-se efetivamente em múltiplos canais. A função também requer uma atitude proativa e capacidade de lidar com emoções dos clientes. A empresa oferece um ambiente de trabalho agradável e oportunidades de desenvolvimento profissional.

Serviços

Ambiente de trabalho agradável

Oportunidade de desenvolvimento profissional

Salário competitivo e subsídio de realocação

Qualificações

• Mínimo de 12 meses de experiência em atendimento ao cliente, preferencialmente em contact centers.
• Excelentes habilidades de comunicação escrita e falada no idioma de suporte.
• Capacidade de lidar com emoções dos clientes e empatia.

Responsabilidades

• Responder a consultas dos clientes por telefone, e-mail ou chat.
• Fornecer suporte geral e técnico aos clientes.
• Escalar problemas complexos conforme procedimentos definidos.

Conhecimentos

Experiência em atendimento ao cliente

Comunicação oral e escrita

Trabalho em equipe

Atenção aos detalhes

Proatividade

Descrição da oferta de emprego

Overview

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Responsibilities

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client\'s problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client\'s engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client\'s paid products
• Escalate complex problems according to defined procedures

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent native level written and spoken communication skills in the language of support
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client\'s case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Our Offer

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad.