Customer support-Digital Advertising

Cross Border Talents; Cascais; Vor Ort; EUR 27.000 - 37.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Dental Insurance

Meal Allowance

Zusammenfassung

Cross Border Talents in Lisbon, Portugal, seeks an Operations Customer Expert to support SMBs across Europe and help optimize their online advertising presence. You will manage self-serve tools and deliver high-quality customer experiences through chat, email, and phone while maintaining CSAT standards.

The role includes 12-month initial contract, comprehensive onboarding, and benefits such as private health and dental insurance plus a meal allowance. Fluency in English is required to excel.

Qualifikationen

• Advanced to fluent English (C1)
• Excellent interpersonal skills and empathy
• Fast learner with ability to manage multiple software systems
• High integrity with data privacy awareness

Aufgaben

• Guide SMBs to self-serve digital advertising solutions.
• Resolve inquiries via chat, email, and phone efficiently and professionally.
• Provide pre- and post-sales guidance on ad management tools.
• Maintain high CSAT scores with empathetic, solution-oriented support.
• De-escalate sensitive issues with strong communication and problem-solving.

Kenntnisse

Customer focus

Empathy

Active listening

Omnichannel support

Multichannel support

Tools

CRM software

Advertising tools

Jobbeschreibung

Job Summary

Are you a customer-focused professional looking to advance your career in digital advertising support? We are seeking an Operations Customer Expert to join our multicultural team in Lisbon, Portugal.

In this role, you will support Small and Medium-Sized Businesses (SMBs) across Europe, helping them optimize their online marketing presence, manage self-serve advertising tools, and achieve high campaign performance. You will deliver high-quality customer experience through chat, email, and phone channels while maintaining high Customer Satisfaction (CSAT) standards.

Key Responsibilities

• SMB Business Growth: Guide small and medium businesses in leveraging self-serve digital advertising solutions.
• Omnichannel Support: Resolve client inquiries via chat, email, and phone efficiently and professionally.
• Product Optimization: Provide pre-sales and post-sales technical and product guidance on ad management tools.
• CSAT & Experience: Maintain strong customer satisfaction scores by delivering warm, empathetic, and solution-oriented service.
• Issue Resolution: De-escalate sensitive customer issues with strong communication and problem-solving skills.

Requirements

• Language Proficiency: Advanced to fluent written and spoken English (C1 minimum).
• Skills: Excellent interpersonal skills, empathy, active listening, and strong situation de-escalation abilities.
• Tech Aptitude: Fast learner capable of managing multiple software systems and learning complex product tools.
• Data Privacy: Ability to handle confidential client information with high integrity.

Paid Training & Career Development

• Comprehensive Onboarding: ~15 working days of full-time training (8h/day in English) covering product tools, customer management, and system operations.
• Training Allowance: Paid training compensation provided upon successful completion.

What We Offer

• Contract: 12-month initial contract with a clear pathway to permanent employment.
• Benefits: Private Health & Dental Insurance upon signing.
• Perks: Monthly Meal Allowance (prepaid card) + statutory Holiday and Christmas allowances.
• Vacation: 22 days of paid annual leave plus Portuguese public holiday compensations